ICT Support Specialist, Douala, Ericsson

Role Responsibilities/ Responsabilités du rôle

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

About this Opportunity:

We are now looking for a IT Support Specialist who will be responsible for providing onsite and remote technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution.

What will you do:

Provide technical assistance and support for ICT systems, software, and hardware.

Develop training manuals and other technical documentation

Respond to queries over the phone, chat or web tickets

Log tickets for incidents and service requests on behalf of IT users

Train users.

Maintain optimal performance of computer systems.

Install, modify and repair computer hardware, software and accessories

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony and other systems.

Follow up with users on status, feedback and to ensure issues have been resolved.

Support users seeking technical assistance in person, over the phone, on chat or email.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs and contribute to knowledge base articles.

Pass on any feedback or suggestions by users to the appropriate internal team.

Identify and suggest possible improvements for procedures and ways of working.

If necessary, log tickets for incidents and service requests on behalf of IT users

Proactively identify issues and resolve before they become an incident

Follow up with users on status, feedback and to ensure issues have been resolved

Attend user experience information sessions and ensure best practice is roll-out locally

Support meeting room solutions including audio visuals and wall panels

What will you bring:

Experience working with Microsoft Windows Operating Systems

Knowledgeable in additional OS such as MacOS and Linux is a plus

Experience with networking (LAN, WLAN and WAN) concepts and technologies

Knowledgeable in managing iOS and Android devices.

Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)

Client Facing Skills (friendly, approachable, calm under fire and patient)

Proven experience as a help desk technician or other customer support role

Excellent teamwork, time-management and organizational skills

Ability to diagnose and resolve technical issues

Excellent communication skills

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city:  Cameroon (CM)   ||  Cameroon : Douala : Douala || Côte d’Ivoire : Abidjan : Abidjan || Côte d’Ivoire : Côte D’ivoire : Côte D’ivoire || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village || Ethiopia : Addis Ababa : Addis Ababa || Iraq : Baghdad : Baghdad || Kenya : Nairobi : Nairobi || Senegal : Dakar : Dakar || South Africa : Gauteng : Johannesburg

Req ID: 724207

Postuler (Apply for the job) sur son site Internet: https://jobs.ericsson.com/job/Douala-ICT-Support-Specialist-Doua/771281002/

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