Africa Regional Quality Director, Directeur Régional Qualité Afrique, Douala, Barry Callebaut SIC CACAOS

Africa Regional Quality Director, Directeur Régional Qualité Afrique, Douala, Barry Callebaut SIC CACAOS

Role Responsibilities/ Responsabilités du rôle

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role:

Line Manager : Africa Regional Quality Director

Category : 11

Location : Douala

No of positions : 01

Type of contract : Full Time

SIC CACAOS is a cocoa production site part of Barry Callebaut Group. The SICC site’s main activities are cleaning bush beans for grinding and export, and grinding nibs from beans and pressing cocoa liquor for cake. All produced products are mainly shipped abroad in Barry Callebaut other sites for usage. As a food industry, Quality Manager’s role is key to ensure customer satisfaction, Quality Culture mindset in the entire site together with business continuity. The QA Manager will also ensure compliance with applicable local and international regulatory requirements. He will drive site Quality & Food Safety improvement activities to ensure products safety and overall quality and address customer issues for their full delight.

Key responsibilities include:

Responsible for implementation of Q&FSMS (Quality and Food Safety Management System) on the site to ensure safety and overall quality of final products being manufactured and ensures Q&FSMS is maintained, monitored and continuously improved as required by GFSI (Global Food Safety Initiative) standard applied;

Verifies international and Barry Callebaut regulatory compliance of site operations covered by Q&FSMS through program of internal quality & food safety audits;

Ensures applicable Barry Callebaut QA policies are permanently transcribed into local procedures, work instructions and explained to the involved stakeholders through sensitization and training;

Ensures QA monthly data collection, verification and analysis through clear report for decision, proactiveness together with Corrective and Preventive Actions;

Responsible for internal, external and customer audit completion successfully  and maintaining;

Responsible for HACCP and GFSI standard management in the site;

Applies programs to ensure Good Laboratory practices in the safety way;

Ensure Customers complaints management in structured quality improvement activities related to recurrent quality and/or safety  issues;

Roll out Barry Callebaut Food safety standards;

Ensure that Barry Callebaut suppliers quality management is implemented and maintain;

Lead QA and food safety team, and ensures team members will receive the relevant training, qualifications, appropriate tools and practices for the job together with all employees;

Establishes QA Department budgets (Opex & Capex) and ensures costs control.

About You:

– Qualification and experience:

Master of science or Engineer in food technology or food processing / Food sciences / Biochemistry / Chemistry / Microbiology or related field

Minimum 5 years post education experience in Quality Management, Food Safety Management System in food industry or in related industry

– Leadership skills

Effective communication – written and Oral, active listening

Real time data visualization and problem solving

Project/Stakeholder management

Strategic thinking/ continuous Improvement

Strong human relations

Presentation skills

Preferably Bilingual

– Systems/software


MS word/ Powerpoint/ Excel

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC – Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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