Role Responsibilities/ Responsabilités du rôle

Post Number : 6CMADM0705RP

Grade : G-5

Parent Sector : Sector For Administration and Management (ADM)

Duty Station: Yaounde

Job Family: Computer Sciences / Information Technologies

Type of contract : Fixed Term Field

Duration of contract : 2 years, renewable

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 01-MAY-2023

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

Only candidates authorized to work in Cameroon can apply for this position


The post is located in the Administrative unit of the UNESCO Yaoundé Office and provides decentralized basic and routine technical support on hardware and software application system within the Office’s assigned area. The Information Technologies (IT) Assistant reports directly to the field office Finance and Administrative Officer and carries out tasks under the overall authority of the Head/Director of the Office. The IT Assistant is tasked with the delivery of a range of office-oriented activities in support of the Administrative unit, and projects/programmes delivery.


Administration and maintenance of the ICT infrastructure, equipment and services.

Undertake action for the upgrade, repairs or replacement of ICT infrastructure, equipment and services when and where appropriate.

Maintain the computer server and server room of the office and ensure the safety and security of all system applications, data bases and electronic files.

Ensure internet connectivity at all times and the proper functioning of all network applications like the Intranet, website, shared drives and e-mail facilities.

Assist the users on the implementation of backups in order to safeguard their own information, keep backup copies of the server information. Ensure that this backup is kept in a safe place in case of a contingency.

Perform the routine backup of all computer software, applications, electronic files or data in a timely manner in conformity with HQ/DBS instructions/directives and ensure the recovery of these files or data in case of loss due to disasters or cyber warfare.

Keep the IT Business continuity Plan and IT Security Plan updated.

Long Description


Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, sound and voice devices.

Assist authorized users to resolve technical problems encountered while using computerized systems and applications by running system diagnosis, maintaining track of problems, liaising with HQ/DBS for technical support and assisting DBS in diagnosis and troubleshooting/remedial action.

Provide support to all users using remotely connectivity tools, such as TEAMS, Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow up any problems encountered with the VPN connection and find the best possible solution.

Provide user support and training on commonly used applications software and maintain up-dated books/manuals and hardware databases related to the office automation.

Keep update the maintenance annual plan for IT equipment.

Update and run the system’s antivirus applications and other protectives measures routinely or as appropriate.

Long Description


Advice the Financial and Administrative Officer on new opportunities for improvement and and upgrade of the IT equipment and the network.

Assist in the negotiation with local ISP Operators for telephone project via S4B and INTERNET ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance.

Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service.

Locally support the implementation of the rollout of new functionalities, software, applications or services and ICT infrastructural changes as may be released by HO/DBS from time to time.

Assist in the identification of providers for IT equipment, and in the use of LTAs established by UNESCO and other UN entities, at local or HQ level.

Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment.

Long Description


Assist in the structure of digital record management in Our Drive with standardized filing scheme and adopting a naming convention for the digital documents, following DBS’s guidelines in the 60-day roadmap.

Effective knowledge sharing and reuse enabled. In particular, facilitate internal meetings to update/remind colleagues on DBS policies and new features developed.

Participate in meeting and workshop mainly on areas of new technologies and telecommunications, and the inter-agency meetings related to the ICT working group.

Assist in updating and maintaining computerized databases as well as the Office’s website.


Assist in the preparation of the inventory list and maintain the information updated on a regular basis. Assist in the preparation of the year-end asset inventory, and the list asset disposal, at least twice a year.

Provide technical support to efficiently manage the non-expendable items and the assets physical inventory list, using a software and barcode scanner.

Update the list of ICT assets following any new acquisitions or disposals and also the list of these terms in the custody of each and every user in the office and make It available for physical inventory exercises.

Additional activities that may be required to ensure the success of the work team.

COMPETENCIES (Core / Managerial)

Accountability (C)

Communication (C)

Innovation (C)

Knowledge sharing and continuous improvement (C)

Planning and organizing (C)

Results focus (C)

Teamwork (C)

Professionalism (C)

For detailed information, please consult the UNESCO Competency Framework.



Completed secondary, technical or vocational school diploma.


5 years of experience in the field of information technology, network administration, management support for hardware and software platforms, telecommunication facilities and applications.


Ability and willingness to acquire new knowledge and techniques, self-development.

Fundamental knowledge of IT processes, methods and procedures; technical and functional management of new technologies.

Advanced computer skills and use of software and other applications such as MS Office applications, Databases, PowerPoint, Internet, including web 4.0, knowledge of desktop publishing software and Photoshop.

In-depth knowledge of web techniques and the latest developments and innovations in ICT


Excellent knowledge of English or French, good knowledge of the other language.



Higher education (Bachelor’s degree) in computer science or information technology.

Certificate or appropriate diploma in software and application management.


Professional experience in the United Nations System or other international development organization.

Experience in working in a multicultural environment.


Knowledge of SAP.

Flexible and proactive personality.


Knowledge of Spanish and/or Portuguese will be an asset.


UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For full information on benefits and entitlements, please consult our Guide to Staff Benefits.


Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.


UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

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