Registration and Identity Management Officer, Responsable de l’enregistrement et de la gestion de l’identité, Yaoundé, UNHCR
Role Responsibilities/ Responsabilités du rôle
Residential location (if applicable)
Staff Member / Affiliate Type
Regular > Regular Assignment
Remote work accepted
Target Start Date
Job Posting End Date
April 20, 2023
Standard Job Description
Registration and Identity Management Officer
Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern (POC), thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR¿s forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of POCs in State systems and their increased access to services.
The Registration and Identity Management Officer (RIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR’s registration or enrolment-related activities in the region/ country. S/he may receive functional guidance from the Global Data Service, Headquarters.
The RIMO coordinates closely with registration operations, Bureau and advises on identity management of POCs, and will support, monitor and advise on registration or enrolment-related activities, whether conducted by UNHCR, partners or Governments. S/he is responsible for ensuring that registration/enrolment activities in the region/ country follow global registration and identity management practices, policies, standards and guidance and will also advocate for the strengthening of human resource capacity building in the areas of registration, identity management and digital identity. The position supports the operationalization of identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States¿ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government¿s civil registries. The incumbent will also ensure that identity management systems and practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.
The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of POCs to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The incumbent will also ensure that there is reliable data and analysis relating to POCs’ registration, identity management and digital identification including for strategy development and monitoring and evaluation.
The RIMO is a key custodian of UNHCR’s refugee registration, identity management and assistance delivery systems, which include global, regional and country applications (as relevant and applicable), biometric systems and offline solutions. S/he supports field operations with alignment of registration and case management standard operating procedures to global refugee registration and identity system applications and guidance and digital identity technical standards.
The RIMO promotes the implementation and interoperability between UNHCR’s digital registration and identification systems and third parties¿ digital identification systems, including those of governments, partner humanitarian organisations and privates sector systems, as appropriate.
The incumbent also works closely with Government, key UN and international organizations, NGOs and partners to establish the parameters for UNHCR support in registration, identity management and digital identity activities. In this regard, the RIMO will foster data-sharing partnerships while ensuring that data protection guidelines are implemented and adhered to and promote the increased recognition of POCs’ identity credentials for access to services.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
– Design, implement and monitor a registration/enrolment, identity management and digital identity strategies for populations of concern in compliance with global and regional protection and inclusion objectives and priorities, ensuring that registration standards are met and appropriate methodologies and technologies are implemented.
– Provide technical support to staff on planned registration, identity management and digital identity activities.
– Respond to field requests for technical support and capacity building in emergency and ongoing displacement situations, including development of registration, identity management and digital identity strategies, logistical planning, budgeting and resource management.
– Develop and disseminate operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Data Service in Headquarters.
– Design appropriate procedures and systems for assurance of quality registration data, and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud.
– Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required.
– Assist the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population data.
– Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration, identity management and digital identity activities in the region/ country.
– Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that POCs¿ identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services
– Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
– Support the operationalization and negotiation with government and UN partners related to interoperability of external systems with UNHCR refugee registration and identity management systems.
– In close coordination and collaboration with relevant entities at the country, regional and headquarters level promote the inclusion of refugees and asylum-seekers into host States¿ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government¿s civil registry. This can include promoting the inclusion of POCs in national development programs related to strengthening Civil Registration and Vital Statistics systems, national population register or digital identification systems.
– Support the collection of reliable data and the availability of effective analysis relating to POCs¿ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation.
– Monitor, document and report on registration activities at the regional/ country level, and report on the impact of support interventions to the management of operations.
For positions in country operations only:
– Promote the prioritisation of registration, identity management and digital identity in operations across the country during the Annual Programme Review and emergency response.
– Perform other related duties as required.
Years of Experience / Degree Level
For P3 – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree
Field(s) of Education
Information Technology, with focus on Database development, data management and analysis;
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Certification Programme ¿ International Protection (CP-IP)
HCR protection Learning Programme
Training on Emergency Registration
Operations Data Management Learning Program
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Strong understanding of the principles and concepts of international protection and UNHCR, including Guidance on Registration and Identity Management and the Policy and Guidance on the Protection of Personal Data of Persons of Concern. Strong team-building, managerial, planning, coordination and representation skills. Experience in process re-engineering (process redesign, process transformation, or change management). Experience working with partners, including host and donor Governments, humanitarian and development partners.
Technical expertise in registration, identity or biometric management systems. Experience with UNHCR¿s PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.
DM-Data collection methodologies
*PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
*RG-Civil Registration data collection/processing
(Functional Skills marked with an asterisk* are essential)
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Experience with registration, identity management and biometric systems within UNHCR’s PRIMES suite of tools. Experience in data collection and analysis. Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization.
Required languages (expected Overall ability is at least B2 level):
Occupational Safety and Health Considerations:
The services available at the clinic are general medical consultation, medical treatment including medication for acute conditions, first aid and initial stabilization of any acute case, laboratory investigations and possibly a referral to other specialists or specialized centers, if necessary. Vaccines are not currently available at the UN Clinic, only Covid 19 vaccine is available.
For conditions requiring long-term treatment such as family planning, long-term allergy treatment, hypertension, heart disease, diabetes, and other chronic diseases, once the patient is stabilized, he/she will need to stock up medicines in private pharmacies.
Several laboratory tests can be done in the clinic. If this is not possible, the patient will be referred to a private laboratory where these investigations are available.
Due to the pandemic linked to COVID 19, a special COVID section has been opened to support activities related to this pathology. This is how the COVID team takes care of the following activities: prevention advice, rapid test for antigen, facilitation of the PCR test through on-site sampling and transport of specimens to a partner laboratory. The results of the said test are returned to us afterwards for delivery to the rights holders.
The team responsible for activities related to COVID 10 includes an emergency doctor at its head, 2 other doctors, 2 nurses, a hygiene manager.
The COVID section also includes hospital beds for asymptomatic to mild cases. Moderate to severe cases will be referred to structures on the upper technical platform and possibly evacuated outside for more specialized care.
Subjects who test positive are placed on treatment on site and follow-up initiated. Contact tracing is done, as are all the recommendations for use in such a situation.
COVID UN centers are also available in some regions: Buea, Bertoua, Bamenda, Maroua
Nature of Position:
As of end 2022, Cameroon hosted 474,675 registered refugees/asylum seekers and around 8,000 nonregistered refugees mostly from Central African Republic but also from Nigeria, with few from various country of origin; 1 million IDPs; 550,000 returnees former IDPs.
Under the supervision of the Senior Protection Officer in Yaoundé, the Registration and Identity Management Officer provides technical support to and functional oversight over refugee registration activities country-wide and supervises a team of 5 registration and ODM staff in Yaoundé and provides technical support to and functional oversight over registration teams in 8 offices countrywide (travel required).
UNHCR registration activities are carried out in Minawao camp, 7 refugees’ settlements, several host villages and urban centers precisely Yaounde and Douala; mobile registration activities are a key means of accessing urban and rural populations that do not live close to existing registration centers.
Key responsibilities include continuous updating of the registration SOPs, ensuring the Registration SOPs are aligned with the Office’s Protection & Solutions Strategy, capacity building of staff in the national team and in the 8 offices on registration activities and relevant individual case processing procedures, support on proGres V4 (rolled out in Cameroon in March 2019), supporting protection staff to use V4 for case management activities, and supporting the Government registration activities, which may include capacity-building. Other activities will include supporting the Office to further strengthen the following ongoing projects: Refugees biometric verification Exercise (started in 2020), electronic filing system, remote registration, refugee ID card issuance by the authorities, support Flagship and population census projects as well as the operational strategy to transfer registration and RSD activities to the government and implementing various V4 entity/module use nationwide.
Living and Working Conditions:
Yaoundé is a duty station classified B. Living conditions are good in Yaoundé and in other major cities such as Douala. Yaoundé is the political capital where most embassies and representations of international organizations are based while Douala is the economic capital hosting the main seaport. Despite the instability in the South-West and North-West Province due to the Anglophone crisis and in the Far North Province due to Boko Haram Activities, the situation in the political capital and other parts of the country is overall good. Yaoundé is under security level 2
All United Nations personnel must comply with UNDSS procedures and recommendations during their assignment to Cameroon. Thefts and burglary are the main incidents against UN personnel.
The access to health services in Yaoundé is good. The yellow fever vaccine is compulsory and vaccination cards should be presented at the entrance. Vaccinations against Meningococcal Meningitis and Hepatitis A and B are also recommended. The basic drugs are available in pharmacies, but it is recommended to bring specific prescription drugs.
The currency used in Cameroon is Franc CFA (XOF). Many hotels, restaurants and large businesses in Yaoundé accept the main international credit cards (Visa, MasterCard, American Express, etc.). It is also possible to withdraw cash from automatic telling machines in all the major cities.
The accommodation facilities are in general good, and the choice is wide. It is possible to rent unfurnished or furnished accommodations.
BA: Database Administration
Emergency Registration – Other, HCR Operational Data Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, International Protection – Other
Data Management, Registration, Workforce to Supervise
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
March 2023 Compendium – Part B
This position requires Functional Clearance
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