Associate Protection Cluster Coordination Officer, Coordonnatrice adjointe du cluster protection, Yaoundé, UNHCR

Associate Protection Cluster Coordination Officer, Coordonnatrice adjointe du cluster protection, Yaoundé, UNHCR

Role Responsibilities/ Responsabilités du rôle

Hardship Level


Family Type

Non Family with Residential Location

Family Type

Non Family with Residential LocationDanger Pay

Residential location (if applicable)

Yaounde, Cameroon



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

April 20, 2023

Standard Job Description

Associate Protection Cluster Coordination Officer

Organizational Setting and Work Relationships

In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Protection Cluster Lead Agency under the Cluster Approach, UNHCR performs a dedicated coordination, strategy development and advocacy function through the positions of P5/P4 Protection Cluster Coordination Officer and the supporting positions of P3 Protection Cluster Coordination Officer and/or P2 Associate Protection Cluster Coordination Officer.

These latter P2 level positions normally report directly to the P5/P4 Protection Cluster Coordination Officer. The UNHCR Representative has final accountability for the performance of UNHCR as Cluster Lead Agency.

The Associate Protection Cluster Coordination Officer supports UNHCR to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The position reinforces UNHCR Protection Cluster Lead Agency functions by providing support to the role of Cluster Coordinator in ensuring UNHCR¿s leadership within a diverse protection community.

The Associate Protection Cluster Coordination Officer is expected to facilitate the work of the Protection Cluster through the provision of support in analysis, organization and reporting. This includes the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the incumbent supports an inter-agency team in an environment that requires high standards of accountability, facilitation, negotiation and conflict resolution skills, in which respect the principles of partnership and collaboration are essential.

The Associate Protection Cluster Coordination Officer supports the Protection Cluster Coordinator in Inter-Cluster Coordination mechanisms, for advocacy and facilitation of protection mainstreaming and cross-cutting issues of age, gender and diversity in the humanitarian response and early recovery activities.

The Associate Protection Cluster Coordination Officer works closely with multi-functional Protection Cluster Support staff in the areas of data and information management, needs assessment, profiling, registration, reporting and advocacy.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


– Support the Protection Cluster to ensure that protection informs and shapes the overall humanitarian response and that the protection response is integrated into the Humanitarian Country Team¿s common humanitarian action plan.

– Organize and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results-oriented.

– Facilitate coordination with government counterparts and other relevant authorities

– Facilitate the coordination and conduct of Protection Cluster or Inter-Cluster level protection needs assessments, including participatory assessments of affected populations.

– Provide inputs to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes.

– Assist in the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities.

– Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society.

– Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster.

– Support reporting and information sharing within the Protection Cluster and at the inter-cluster level.

– Support and facilitate the Protection Cluster information management strategy and mechanisms.

– Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations.

– Help foster a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies.

– Promote the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur.

– Promote and help strengthen national legislation relevant to internal displacement and durable solutions.

– Draft reports and prepare advocacy statements on behalf of the Protection Cluster – for clearance by Senior management.

– Organise and facilitate cluster meetings, work and cooperate with focal points sub-groups/working groups and ad hoc/task-related bodies for specific issues.

– Facilitate negotiation with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members on the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.

– Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

Law;  International Law;   Political Sciences;

or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

HCR Coordination Lrng Prog;   Tri-Cluster Knowl/Coord Skills;   HCR Protection Learning Prg;

Prot in NaturalDisaster Situat;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Good knowledge of International Refugee and Human Rights Law.


Not specified.

Functional Skills

LE-Human Rights Law;

LE-International Refugee Law;

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The position require:

–              Previous experience of working in an IDP context.

–              Cluster Coordination experience is mandatory

–              Ability to provide technical guidance to coordinators in the field.

–              Impartially represent the interests of members of the protection sector, including the provision of

active support to the areas of responsibility of child protection, gender-based violence and

housing, land, and property.

–              Represent the protection sector in intersectoral coordination mechanisms within the SO


–              Knowledge of IASC principles, humanity Response Plan Programming, Inter Sector

Even though, Cameroon is a bilingual country, candidates should be proficiency in English since Bamenda is an English-speaking area.

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

The services available at the clinic are general medical consultation, medical treatment including medication for acute conditions, first aid and initial stabilization of any acute case, laboratory investigations and possibly a referral to other specialists or specialized centers, if necessary. Vaccines are not currently available at the UN Clinic, only Covid 19 vaccine is available.

For conditions requiring long-term treatment such as family planning, long-term allergy treatment, hypertension, heart disease, diabetes, and other chronic diseases, once the patient is stabilized, he/she will need to stock up medicines in private pharmacies.

Several laboratory tests can be done in the clinic. If this is not possible, the patient will be referred to a private laboratory where these investigations are available.

Due to the pandemic linked to COVID 19, a special COVID section has been opened to support activities related to this pathology. This is how the COVID team takes care of the following activities: prevention advice, rapid test for antigen, facilitation of the PCR test through on-site sampling and transport of specimens to a partner laboratory. The results of the said test are returned to us afterwards for delivery to the rights holders.

The team responsible for activities related to COVID 10 includes an emergency doctor at its head, 2 other doctors, 2 nurses, a hygiene manager.

The COVID section also includes hospital beds for asymptomatic to mild cases. Moderate to severe cases will be referred to structures on the upper technical platform and possibly evacuated outside for more specialized care.

Subjects who test positive are placed on treatment on site and follow-up initiated. Contact tracing is done, as are all the recommendations for use in such a situation.

COVID UN centers are also available in some regions: Buea, Bertoua, Bamenda, Maroua

Nature of Position:

Five years of continuous armed confrontations between Government Defense and Security Forces (GDSF) and Non-State Armed Groups (NSAG), in the Northwest and South West (NWSW) regions of Cameroon has rendered the region extremely volatile and precarious. Armed confrontations, terrorism and criminality are major causes of insecurity which are marred by sporadic civil unrest incidents. In 2022 an important shift in the conflict through extensive use of Improvised Explosive Devices (IEDs)

The August 2021 MSNA report indicates also that more than 383,596 returned to their places of origin, out of which 60% (230,902) returned due to positive reasons (Access to farmland, safety, and access to basic services in places of origin). However, 40 per cent (152,694) returned due to negative reasons (Insecurity, lack of basic services, lack of assistance, order by authorities and Covid-19 in places of displacement). While 23% of returnees returned in 2020, 06% returned to their areas of origin between January and July 2021 and 12% of these returnees returned from neighboring Nigeria.

The response to IDPs and returnees are coordinated through cluster system where UNHCR is lead for Protection and Shelter Clusters. As compared to 2022, the 2023 Operating Level Budget (OL) will slightly be reduced more than 30% making the office to take some austerity and prioritization measures, such as rationalization of the partnership and prioritization of activities.

The Associate Cluster Officer (Prot) in Bamenda must have the capacity to work in the context where inter-agency coordination and collaboration are crucial

The operation is politically very sensitive and humanitarian organizations must maintain their neutrality to avoid being taking side.

As the position requires interaction with military during the Civil-Military coordination forums, advocacy to donors, government and humanitarian organizations, the Incumbent must have a very good negotiation skills with various groups and conflicting parties. Considering that Cameroon is a bilingual country and considering that Bamenda is located in the English speaking, the incumbent must have the capacity to communicate in English, especially during field missions or in public. French language is also necessary to communicate with some state authorities.

Living and Working Conditions:

Bamenda is a High-Risk Duty station and a non-family duty station. Staff appointed will benefit Danger Pay and R&R cycle is 6 weeks. The official places of R&R are Yaounde or Douala. However, the staff has the flexibility to take the R&R to any place outside the country. Very basic infrastructures, as well as leisure and recreational facilities (Gym and Tennis club) are accessible only in the Government Residential Area (commonly called GRA) and surroundings area Up Station in the city of Bamenda which is the only recommended residential area for international staff. Limited health facilities are available locally.

There are local banking facilities and main markets in Bamenda downtown. However, it is difficult to access to these locations (downtown Bamenda) during lockdowns/ghost towns. Few shops are available in the residential area (Bamenda Up Station). For the accommodation, the staff will rent private accommodation and it is recommended to all UNHCR staff to reside in Up Station only.

International staff appointed to Bamenda have the possibility to travel by UNHAS flights (1h15mn) to Yaounde or by road (7 hours). Travels to other locations such as Douala, Bafoussam and Buea are possible only by road. Current operational circumstances frequently require long working hours. Highly stressful work context, therefore the capacity for self-care is critical due to repetitive lockdowns/ghost towns and a difficult security situation.

All United Nations personnel must comply with UNDSS procedures and recommendations during their assignment to Cameroon. Thefts and burglary are the main incidents against UN personnel. They have also to comply with COVID-19 measures put in place by both the Government and the UN. Due to the highest number of infections of COVID 19, the vaccination campaign continues in the health facilities have been selected by the Government. All staff are requested to be vaccinated

Additional Qualifications



BA: International Law (Required), BA: Law (Required), BA: Political Science (Required)


Coordination Skills Workshop – Other, HCR Protection Learning Program – UNHCR, Protection in Natural Disaster Situation – Other, Tri_Cluster Knowledge/Coord Skills – Other

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator


March 2023 Compendium – Part B

Additional Information

Functional clearance

This position doesn’t require a functional clearance

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