Coordinator – Business Development.Enterprise Business Unit, Coordinateur – Business Development.Enterprise Business Unit, Douala, MTN Group
Role Responsibilities/ Responsabilités du rôle
Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree
Bachelor’s degree in Sales, Computer Science, Information System
Fluent in English & French
Minimum of 3 years’ experience including:
Product innovation & Research on new emerging business skills required
Sales experience, with ability to coordinate partners portfolio
Good knowledge of the industry of telecommunications and technology
Experience working in a medium to large organization
Worked across diverse cultures and geographies
Experience in managing co-creation processes with multi-stakeholder initiatives
Pricing and Business Models
Basic Telecommunication Fundamentals
Industry / Certifications
Any other specifications
Familiar with MTN products and services
Stakeholder Relations Management Good understanding of business priorities Understanding of local market
Service Level Agreement Management
Decisive Problem Solver Innovative Value Creator Results Achiever
Self-motivated and Perseverant
Strong sense of professionalism and integrity
Accountable Relationship Builder
Inspirational People Leader
Key Performance Areas –
Key Job Responsibilities
Assist in the creation of new revenue stream strategy in line with overarching divisional goals
Ensure effective implementation of partnership strategy to drive new services & solutions
Guide and direct third parties in achieving objectives
Provide an advisory function on governance and best practices in client
Manage multi-functional team (Marketing, Technology, Finance) to achieve partnership integration
As per business plan
Adhoc and Operational Meeting
Set up / participate in adhoc and operational meetings
Report at process and functional level
Meet regularly with Presales, Marketing, Regulatory, and other relevant team to discuss projects
Review and identify key risks, issues and dependencies and set mitigation actions
Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee / client or cost impact if not resolved
Manage and provide solutions to issues that require formal resolution
Ensure effective execution of day-to-day operations and resolve operational issues
Create and monitor plan for continuous improvement
As per business plan
Reporting in accordance with the measurement metrics set by the organization
Report on an adhoc basis on specific management requirements as and when necessary
As per business plan
Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue
Build business cases for new revenues streams solutions
Cooperate with key stakeholders (internal and external) to find the best way of increasing value-added
Develop strategies and champion customer centric culture across the organization to transform MTNC’s
Develop strategy and oversee execution of same for sustainable growth and development
Coordinate overall channel activities to ensure product & solution to address client needs
Liaise with sales management to identify and attend to specific client needs and resolve problems.
Drive the adoption of New Growth Opportunities for the Business
Drive strategies for effective market penetration based on dedicated solution to optimize performance.
Ensure partnership strategy meets business objectives and client requirements
Ensure full understanding of the telecommunications and technological industry following trends and developments to assess the strategic technology and regulatory impact on MTNC’s current and future business
Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
Build the foundation engine of innovation culture within Enterprise Business Segment
Onboarding of new VASP partners
Follow up of Interconnexion requests Contribute to increase VAS revenues through tactical action plans
Ensure Stakeholders Management (Regulatory, Technology and Finances)
Implement planning of all initiatives approved
Deliver weekly and monthly report
As per business plan
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
Key Performance Indicators
Financial – Value created through enterprise-wide business growth:
Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.
New business stream to sustain complement traditional revenues
Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.
Internal – Value created from executing enterprise-wide operations:
Value created by increase in solution sales, contracts signed etc. for products and services.
New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.
Customer – Value created from Customer engagement & Ecosystem:
Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)
Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.
Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning
People – Value created through positive Impact on People & Culture &
Impact include satisfaction index on the VB’s and GCA survey dimensions/employee
Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.
Key Performance Indicators –
% revenue increase
% new business development initiatives implemented
% new partnership implemented
% New innovation processes and solutions
Role Dependencies –
MTN Policies and Procedures
Internal Stakeholders: Interaction and Relationship
Key – DATA Segment, Marketing, Technology, Customer Services, Regulatory
External Stakeholders: Interaction and Relationship
Discretionary Space (if applicable)
Decision Making Constraints:
As per delegation of authority
Expenditure, conformance with budgets as per delegation Partnership management policies
New revenue stream based on solutions provided to clients
Lack of adequate feedback from or to relevant stakeholders.
Ability to influence other stakeholders.
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.
With more than 17510 professionals, working in over 20 countries around the world.
MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.
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