Coordinator – Business Development.Enterprise Business Unit, Coordinateur – Business Development.Enterprise Business Unit, Douala, MTN Group

Coordinator – Business Development.Enterprise Business Unit, Coordinateur – Business Development.Enterprise Business Unit, Douala, MTN Group

Role Responsibilities/ Responsabilités du rôle

Job Description

Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

Bachelor’s degree in Sales, Computer Science, Information System

Fluent in English & French

Work Experience

Minimum of 3 years’ experience including:

Product innovation & Research on new emerging business skills required

Sales experience, with ability to coordinate partners portfolio

Good knowledge of the industry of telecommunications and technology

Experience working in a medium to large organization

Worked across diverse cultures and geographies

Experience in managing co-creation processes with multi-stakeholder initiatives


Digital transformation

Pricing and Business Models

Selling Skills

Basic Telecommunication Fundamentals

Relationship Management

Partnership Management


Industry / Certifications

Any other specifications



Sales Acumen

Familiar with MTN products and services

Product Knowledge

Stakeholder Relations Management Good understanding of business priorities Understanding of local market

Service Level Agreement Management

Change Management


Conceptual Thinker

Decisive Problem Solver Innovative Value Creator Results Achiever

Operationally Astute

Behavioral Qualities

Customer-centric Resilient

Self-motivated and Perseverant

Strong sense of professionalism and integrity

Accountable Relationship Builder

Inspirational People Leader

Key Performance Areas –


Key Job Responsibilities

Strategy Implementation

Assist in the creation of new revenue stream strategy in line with overarching divisional goals

Ensure effective implementation of partnership strategy to drive new services & solutions

Guide and direct third parties in achieving objectives

Provide an advisory function on governance and best practices in client

Manage multi-functional team (Marketing, Technology, Finance) to achieve partnership integration

As per business plan


Adhoc and Operational Meeting

Set up / participate in adhoc and operational meetings

Report at process and functional level

Meet regularly with Presales, Marketing, Regulatory, and other relevant team to discuss projects

Review and identify key risks, issues and dependencies and set mitigation actions


Manage and resolve escalations that have impact on critical path of service delivery

Escalate issues that will result in significant time, scope, employee / client or cost impact if not resolved

Manage and provide solutions to issues that require formal resolution


Ensure effective execution of day-to-day operations and resolve operational issues

Create and monitor plan for continuous improvement

As per business plan


Reporting in accordance with the measurement metrics set by the organization

Report on an adhoc basis on specific management requirements as and when necessary

As per business plan

Operational Delivery

Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue

Build business cases for new revenues streams solutions

Cooperate with key stakeholders (internal and external) to find the best way of increasing value-added


Develop strategies and champion customer centric culture across the organization to transform MTNC’s


Develop strategy and oversee execution of same for sustainable growth and development

Coordinate overall channel activities to ensure product & solution to address client needs

Liaise with sales management to identify and attend to specific client needs and resolve problems.

Drive the adoption of New Growth Opportunities for the Business

Drive strategies for effective market penetration based on dedicated solution to optimize performance.

Ensure partnership strategy meets business objectives and client requirements

Ensure full understanding of the telecommunications and technological industry following trends and developments to assess the strategic technology and regulatory impact on MTNC’s current and future business

Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience

Build the foundation engine of innovation culture within Enterprise Business Segment

Onboarding of new VASP partners

Follow up of Interconnexion requests Contribute to increase VAS revenues through tactical action plans

Ensure Stakeholders Management (Regulatory, Technology and Finances)

Implement planning of all initiatives approved

Deliver weekly and monthly report

As per business plan

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

Key Performance Indicators

Financial – Value created through enterprise-wide business growth:

Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) – translating revenue growth formula & objectives into results.

New business stream to sustain complement traditional revenues

Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

Internal – Value created from executing enterprise-wide operations:

Value created by increase in solution sales, contracts signed etc. for products and services.

New     business     opportunities     from     products     launched,     sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

Customer – Value created from Customer engagement & Ecosystem:

Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.

Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

People – Value created through positive Impact on People & Culture &

Impact include satisfaction index on the VB’s and GCA survey dimensions/employee

engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion etc.

Key Performance Indicators –

% revenue increase

% new business development initiatives implemented

% new partnership implemented

% New innovation processes and solutions

Role Dependencies –

MTN Policies and Procedures

Stakeholders Landscape

Internal Stakeholders: Interaction and Relationship

Key – DATA Segment, Marketing, Technology, Customer Services, Regulatory

External Stakeholders: Interaction and Relationship

Clients, Partners

Discretionary Space (if applicable)

Decision Making Constraints:

As per delegation of authority


Expenditure, conformance with budgets as per delegation Partnership management policies

New revenue stream based on solutions provided to clients

Negative Indicators

Lack of adequate feedback from or to relevant stakeholders.

Ability to influence other stakeholders.

Network under-investment

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa.

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

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