Ingénieur Génie Civil H/F,Civil Engineer M/F, Douala, Egis Cameroun

Role Responsibilities/ Responsabilités du rôle

Job Title: Executive Sales Executive

Type Of Contract: Permanent Contract

Location: Douala, Cameroun

Reporting to: Sales & Marketing Manager

Closing date:04/02/2023

Purpose

The External Sales Executive will be responsible for the Wins, retains and development of Strategic Customers and medium-sized customers.

Responsibilities

• Acts as key contact for allocated customers and new customers.
• Plans and manages accounts and coordinates with operations on account planning, customer inquiries, business reviews, etc.
• Accepts and processes orders for handover to Operations.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs the customer of shipment status and exceptions.
• Acts as the first contact point for customer claims for notification and reception of claims and respective document collection.
• Gathers customer and market information to update Customer Service and Operations on current conditions.
• Develops relationships with allocated customers.
• Seeks and prospects for new customer targets to win new business.
• Builds rapport and trust with customers by being informed about customers’ business and the market.
• Assesses the type and size of customer needs.
• Recommends solutions based on customer needs by using industry knowledge.
• Closes business connecting a customer need with a desired solution and the value it may create for the customer.
• Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on incident solutions.
• Provides spot quotations and closes contracts.
• Performs up- and cross-selling for existing customers.
• Supports customer retention by conducting joint visits with operations, and finance and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Uses networks within the various Sales channels within the market to collaborate on customers, and marketing strategies and offers a full supply chain of services to service customer needs.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s)
• Transfers specific customers with high-value potential to Key Account Sales and opportunities with lower value to Internal Sales
• Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required

Knowledge, Skills, Experience and Competency Requirements

• Master in Transport and logistics
• Minimum 03 years of professional experience in the field of freight forwarding and logistic.
• Deep knowledge of freight forwarding and logistics within CEMAC (AFR/OFR)
• Good communication and presentation skills, ideally selling experience within the freight forwarding & logistics industry
• High degree of self-confidence, initiative, and commitment
• PC literate, excellent organizational, communication incl. telephone, and writing skills.
• Excellent verbal and communication skills (written/spoken) in French & English.

How to apply: Send CVs to the application or recruitment@intelhrc.com with the subject ” Sales Executive”.

NB: Only shortlisted Candidates will be contacted.

Postuler (Apply for the job) sur son site Internet: https://intelhrc.com/jobs/external-sales-executive/

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