External Sales Executive, Responsable des ventes externes, Douala, INTEL HR CONSULTING PLC

Ingénieur Génie Civil H/F,Civil Engineer M/F, Douala, Egis Cameroun

Role Responsibilities/ Responsabilités du rôle

Job Title: Executive Sales Executive

Type Of Contract: Permanent Contract

Location: Douala, Cameroun

Reporting to: Sales & Marketing Manager

Closing date:04/02/2023


The External Sales Executive will be responsible for the Wins, retains and development of Strategic Customers and medium-sized customers.


  • Acts as key contact for allocated customers and new customers.
  • Plans and manages accounts and coordinates with operations on account planning, customer inquiries, business reviews, etc.
  • Accepts and processes orders for handover to Operations.
  • Stays informed on shipment and exception status for allocated customers.
  • Proactively informs the customer of shipment status and exceptions.
  • Acts as the first contact point for customer claims for notification and reception of claims and respective document collection.
  • Gathers customer and market information to update Customer Service and Operations on current conditions.
  • Develops relationships with allocated customers.
  • Seeks and prospects for new customer targets to win new business.
  • Builds rapport and trust with customers by being informed about customers’ business and the market.
  • Assesses the type and size of customer needs.
  • Recommends solutions based on customer needs by using industry knowledge.
  • Closes business connecting a customer need with a desired solution and the value it may create for the customer.
  • Proactively informs the customer of the shipment status, and exceptions and provides intermediate updates on incident solutions.
  • Provides spot quotations and closes contracts.
  • Performs up- and cross-selling for existing customers.
  • Supports customer retention by conducting joint visits with operations, and finance and organizing workshops inviting customers to share information on updated regulations, products, etc.
  • Uses networks within the various Sales channels within the market to collaborate on customers, and marketing strategies and offers a full supply chain of services to service customer needs.
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s)
  • Transfers specific customers with high-value potential to Key Account Sales and opportunities with lower value to Internal Sales
  • Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.
  • Escalates issues, if required

Knowledge, Skills, Experience and Competency Requirements

  • Master in Transport and logistics
  • Minimum 03 years of professional experience in the field of freight forwarding and logistic.
  • Deep knowledge of freight forwarding and logistics within CEMAC (AFR/OFR)
  • Good communication and presentation skills, ideally selling experience within the freight forwarding & logistics industry
  • High degree of self-confidence, initiative, and commitment
  • PC literate, excellent organizational, communication incl. telephone, and writing skills.
  • Excellent verbal and communication skills (written/spoken) in French & English.

How to apply: Send CVs to the application or recruitment@intelhrc.com with the subject ” Sales Executive”.

NB: Only shortlisted Candidates will be contacted.

Postuler (Apply for the job) sur son site Internet: https://intelhrc.com/jobs/external-sales-executive/

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