Engineer – IN and VAS, Ingénieur – IN et VAS, Douala, MTN Cameroon

Engineer – IN and VAS, Ingénieur – IN et VAS, Douala, MTN Cameroon

Role Responsibilities/ Responsabilités du rôle

Mission/ Core purpose of the Job

To ensure Fault free operation and maximum Service availability and Quality of the Charging System , Value Added Services and subscription management Platforms including but not limited to SDPs, CCNs, Voucher Servers, AIR Servers, as well as SMSCs, USSD, Voice Mail, CIS, MADAPI and other Value-Added Services through Regular Proactive Maintenance tasks and Close Network and Systems Monitoring.

Staff Leadership and Management

Ability to work in a team

Responsible for self-learning and development with guidance from the Manager

Ensure cohesive working with the CoE

Accountable for meeting and prioritising own targets / deadlines

Provide information to the Manager on work accomplishments, individual / team challenges

Lead team meetings and contribute on specialist / technical areas when required

Review performance metric dashboards prepared on various performance metrics and provide input to the manager

Operational Delivery

Provide 2nd level maintenance support for all CHARGING SYSTEMS, SUBSCRIPTION MANAGEMENT & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.

Implement project related activities as well as other initiatives within the CHARGING SYSTEMS, SUBSCRIPTION MANAGEMENT & VAS setup.

Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.

Execution decisions to maintain service continuity of the CHARGING SYSTEMS, SUBSCRIPTION MANAGEMENT & VAS platforms and services.

Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations.

Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS, SUBSCRIPTION MANAGEMENT & VAS platforms to deliver new services and improve on existing services.

Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.

Engage members of other departments in resolution of issues as well as planning of network related projects.

Participate in knowledge transfer sessions across members of the Service Operations team.

Provide input into the training needs for the CHARGING SYSTEMS & VAS team.

Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards.

Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit

Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager.

To create a high value productivity and availability within MTN Cameroon in support of the VAS, Subscription management and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.

Job Requirements (Education, Experience and Competencies)


Degree in Engineering or IT.


Minimum of 3 years’ experience in Intelligent Network;

Minimum of 2 years’ experience in platform integration

Experience in supervising others is an advantage

Experience working in a medium organization


Charging Systems and Cloud VAS Platform, API

GSM Architecture and Resource Provisioning

ITILV3 Fondation Certification is mandatory


Exposure to GSM/3G/UMTS/VAS/IN related network

Basic IP and networking, good presentation and report writing skills

Excellent computing, programming & scripting, and database management skills.

Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)

Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)

Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)



Commitment to the Organization

Teamwork & Cooperation

Customer Focus

Taking the Initiative

Behavioral Quality:

Analytical Thinking, Problem solving and analytical abilities.

Strong interpersonal and communications skills.

Team building abilities

Ability to function under pressure.

Ability to think and articulate thoughts logically

Ability to Multitask

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