Customer Support – User Success, Support client – Réussite de l’utilisateur, Douala, DIOOL

Role Responsibilities/ Responsabilités du rôle

DIOOL is a mission driven company built to make financial transactions easier for retail businesses in Africa, with an innovative payments platform that can be quickly and seamlessly integrated with companies’ existing workflows. Diool is a multicultural team, working from remote locations and at its offices in Douala and Tunis, backed by international investors amongst which, the Lundin family. Using Diool, retailers can easily accept payments from their customers, receive funds and use them to pay their suppliers quickly, thus saving time, operational costs and ultimately, boosting their sales productivity We are growing fast, so join our team ! As the User Success Lead you will be an integral part of the DIOOL team. You’ll be joining the team to help build a critical part of how DIOOL provides an excellent product and customer experience.

Job Description

Responsibilities

Respond to user requests on the various communications channels established.

Propose support educational content and work with the rest of team to spread it.

Review, monitor and improve operational efficiency of user support.

For instance, you should define, measure and analyse KPIs that you think are important for Customer Support’s success.

Requirements

Has experience of at least 4-5 years of experience in startup or financial services environment and be able to work independently with little instruction.

Familiar with using online tools for customer relationship management (Intercom, Zendesk, Crisp…), applications such as instant messaging, ticketing, and video editing.

Creative and fast learner

Analytical thinker

Has a startup can-do attitude and a willingness to experiment and try new things.

Fluent French (C1) and Intermediate level English (B1) are required, any other language is a plus

What we offer

Competitive salary

Flexible working hours

Room for professional growth (workshops, mentoring & feedback sessions)

An amazing start-up culture to ensure your personal and professional growth.

All resources and tools to perform your tasks, like company laptops.

According to your contract, paid time off

If you think you’d excel in this role, send us your resume in English! Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Diool. We’re always looking for creative and driven minds to join our ever-growing team! Diool is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Diool does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy.

Postuler (Apply for the job) sur son site Internet: https://www.diool.com/jobDetail/6cd8d865-8a81-4978-bd0d-ce1fbbe8cbdb/?lang=en

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