Onsite IT Support Technician, Technicien de support informatique sur site, Douala, A.P. Moller – Maersk
Role Responsibilities/ Responsabilités du rôle
Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? The Technical Manager is responsible to manage all equipment and workshop functions, from maintenance, repair and performance monitoring.
WHAT WE OFFER
At Maersk we believe that a long-term successful career happens when there is a match between what you are passionate about, what you are good at and what is needed by our business. A successful career will include a variety of experiences that stretch you, bring you out of your comfort zone and offer you an opportunity to learn and grow in ways that also build our business. Attractive package with benefits to reflect candidate’s skills and experience
Job Purpose Summary:
Onsite IT Support Technician – Onsite Technology, SOE is part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.
The Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.
Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
Support and advice for Facilities Management/Office Services regarding office move planning
Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Ensure Cyber Security standard processes are followed for services provided
Provide VIP support to selective customers as per SLA and agreement
Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
3 TO 5 years of experience in networking and IT and a Master’s degree in IT .
Project management skills, LAN Cabling experience, and Basic knowledge on Cyber security.
Language skills: Fluent French and Intermediate conversational English.
working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacentres.
Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills
Working knowledge around collaboration tools like Video conferencing, IP Softphone / hardphone, and MS Teams Live events etc.
PC hardware and peripheral troubleshooting skills (including IP printers)
Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified]
Project co-ordination (PMP/Prince2 is not must but good to have)
Good Communication, Time Management, Customer Service, and Pro-activity Skills.
Postuler (Apply for the job) sur son site Internet: https://www.maersk.com/careers/vacancies/wd/Onsite-IT-Support-Technician_R45374/jt-onsite-it-support-technician
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