ICT Program Director West Africa, Directeur du programme TIC Afrique de l’Ouest, Douala, Ericsson
Role Responsibilities/ Responsabilités du rôle
About this opportunity
The Information & Communication Technology (ICT) Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers. The candidate will also support the Key Account Manager (KAM) with extensive technical knowledge. By tackling both the Contract Fulfillment Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the ICT Program Director is the overall responsible for the Core team, especially for:
The overall solution
The overall cost estimation
The delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.
What you will do
Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
Guide up-sales opportunities!
Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents!
Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Need hands-on experience when it comes to projects delivery
Need BSS, OSS, Core & Cloud proficiency
Knowledge & experience of BSS, OSS, Core & Cloud
Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
PMP or Prince2 certification is Mandatory.
Good understanding of Telco Standards & Telco Business.
Automation experience and Devops and Agile certifications are plus
You will bring
Entrepreneurial & Commercial Thinking
Persuading & Influencing ability
Relating & Networking skills
Delivering Results & Meeting Customer Expectations
Planning & Organizing skills
Leading & Supervising abilities
This Position is based in West Africa
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
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Primary country and city: Senegal (SN) || Cameroon : Douala : Douala || Angola : Luanda : Luanda || Benin : Porto Novo : Cotonou || Côte d’Ivoire : Abidjan : Abidjan || Morocco : Center : Casablanca || Morocco : North-West : Rabat || Niger : Niamey : Niamey || Senegal : Dakar : Dakar || Togo : Togo : Lome
Req ID: 702118
Postuler (Apply for the job) sur son site Internet: https://jobs.ericsson.com/job/Douala-ICT-Program-Director-West-Africa-Doua/757238202/
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