People Operations Manager, Responsable des opérations humaines, Douala, MAX

People Operations Manager, Responsable des opérations humaines, Douala, MAX

Role Responsibilities/ Responsabilités du rôle

The People Operations Manager will be responsible for developing and executing a progressive talent strategy in alignment with the vision, objectives and values of MAX, and in support of its overall strategic direction. The People Operations Manager serves as a strategic and operational leader who specifically oversees Human Resources functions including talent management, organizational development; employee relations; talent acquisition; on-boarding; off-boarding; performance management; training and staff development initiatives; policy administration; and compensation and benefits design and


What You’ll Do:

Human Resources Leadership

Serve as internal consultant and strategic advisor to the Executive Leadership team on people and culture development.

Lead, manage, and develop an efficient and highly competent Center of Expertise function in the People Ops team who serve as valuable partners to the management of the organization,and supportive advocates of effective staff management and development.

Align our people strategy to be an employer of choice within our industry.

Guide mid management in implementing employee engagement initiatives at the organizational, team, and individual employee levels. Talent Acquisition, Compensation, and Benefits

Build a robust recruitment strategy that is aligned with our People and Organizational Philosophy.

Provides strategic direction and oversight on compensation and benefits, ensuring regulatory compliance, equity, and competitive salary levels necessary to attract and retain qualified staff.

Modernize and make transparent our compensation philosophy and structure. Design a comprehensive strategy to integrate practices that focus on total wellness programming. This includes the processes for managing, analyzing, and determining the salary, incentives, and benefits each employee receives. Leadership, Talent Development and Succession Planning

Direct the development of training and organizational development programs that address personal, professional, and organizational needs of employees and departments, supporting equitable opportunities for continuous learning.

Better utilize data to build scale leadership, talent development plans, and formulate cross- organizational processes to facilitate aligned succession plans.

Work with HODs and Executive Leadership team to establish a sound plan of succession that corresponds to the mission, strategy, and goals of MAX. Organizational Development and Performance Management

Provide coaching/advising of senior leaders on team development and key organizational and management issues. Develop a unified approach and corresponding tools for executive and senior leaders to evaluate, design and align their structures to build high-performing teams.

Design and align HR strategy, including a talent management strategy, to support the overall mission and strategic framework of MAX. Evaluate and redesign the processes, tools, and activities to manage, maintain, and/or improve the performance of employees.


The successful candidate will have a minimum of 10 years of experience in managing the functions under talent strategy, management, and organizational development in a complex management and leadership role with direct people oversight and accountability for key performance indicators.

In addition, the VP will demonstrate:

Passionate commitment to supporting MAX’s mission and objectives.

Commitment to equity, diversity, and inclusion, personally and in previous leadership positions.

Success leading internal change management processes.

The ability to quickly understand and articulate MAX’s mission and work to many audiences.

A track record of impactful leadership, creative problem-solving, and organizational capacity building.


Quality Management

Change Management

Visionary Leadership

People Management.





Business Acumen



Organizational Support


Competitive pay & benefits

Premium Health insurance cover

Flexible work and hybrid working model

Frequent performance chats & reviews and professional development opportunities

High performing & passionate team members + fun work culture!

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