Growth Operations Lead, Responsable des opérations de croissance, Douala, MAX
Role Responsibilities/ Responsabilités du rôle
Communicate growth objectives to team members
Maintain updated communication documentation for Growth and Marketing
Communicate with the team to determine the effectiveness of driver recruitment plans and strategies
Research and recommend new sources for growth
Ensure all Growth Processes are followed in line with documented procedures and standards
Build networks to scale up Growth Operations
Review Growth Team applicants to evaluate their fit for the role
Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel
Work with Training and Onboarding Team to ensure thorough assessment of candidates
Ensure that Champions are provided with the right information before activation
Research new ideas and anticipate future threats and opportunities
Analyze, identify and suggest untapped candidate pools
Support in the building of a strong Driver and Customer community
Provide support with marketing and brand development for MAX – Champions, Products and Service
Provide support with execution of detailed data-driven marketing and brand development strategy
Deliver daily/weekly performance targets across all marketing/engagement channels
Ensure the Implementation of stated team and company strategies, goals, objectives and procedures
Ensure the execution of strategies, tactics, funnels and procedures
Enforce the use of appropriate methods, frameworks and channels to source for and test candidates
Optimize processes for effective and efficient budget use
Supervise and oversee the Driver recruitment team
Work with Vehicle Ops team to ensure that Champion activation process is error free
Work with line manager to prioritize business and information needs
Delegate responsibilities to ensure team members are engaged to the tasks
Promote the company’s mission and values
Coaching, managing, counselling, appraising and disciplining employees
Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
Ensure Constant update of TOF conversation
Provide support with periodic reports for Senior Executive to show tasks in progress, number of candidates searched, found and recruited
Ensure updated record of individual performance of Growth Team
Requirements
Hands-on experience with creating effective recruitment strategies
Strong working knowledge of developing orientation systems and tools
Excellent organizational skills and attention to detail
Track record of managing massive driver recruitment
Strong knowledge of recruitment practices, metrics, and guidelines
Detail oriented
Excellent leadership and project management skills
Superb sales and management skills
Excellent verbal and written communication
Able to initiate and maintain strong relationships with people from all types of background
Strong problem solver, with hands-on approach to plan and execute well
A start-up attitude- willingness to work hard to get things done
Ability to make discretionary judgment and to manage and impart confidential information
Benefits
Competitive pay & benefits
Premium Health insurance cover
Consistent Learning and Development
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