Growth Operations Lead, Responsable des opérations de croissance, Douala, MAX

Growth Operations Lead, Responsable des opérations de croissance, Douala, MAX

Role Responsibilities/ Responsabilités du rôle

Communicate growth objectives to team members

Maintain updated communication documentation for Growth and Marketing

Communicate with the team to determine the effectiveness of driver recruitment plans and strategies

Research and recommend new sources for growth

Ensure all Growth Processes are followed in line with documented procedures and standards

Build networks to scale up Growth Operations

Review Growth Team applicants to evaluate their fit for the role

Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel

Work with Training and Onboarding Team to ensure thorough assessment of candidates

Ensure that Champions are provided with the right information before activation

Research new ideas and anticipate future threats and opportunities

Analyze, identify and suggest untapped candidate pools

Support in the building of a strong Driver and Customer community

Provide support with marketing and brand development for MAX – Champions, Products and Service

Provide support with execution of detailed data-driven marketing and brand development strategy

Deliver daily/weekly performance targets across all marketing/engagement channels

Ensure the Implementation of stated team and company strategies, goals, objectives and procedures

Ensure the execution of strategies, tactics, funnels and procedures

Enforce the use of appropriate methods, frameworks and channels to source for and test candidates

Optimize processes for effective and efficient budget use

Supervise and oversee the Driver recruitment team

Work with Vehicle Ops team to ensure that Champion activation process is error free

Work with line manager to prioritize business and information needs

Delegate responsibilities to ensure team members are engaged to the tasks

Promote the company’s mission and values

Coaching, managing, counselling, appraising and disciplining employees

Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards

Ensure Constant update of TOF conversation

Provide support with periodic reports for Senior Executive to show tasks in progress, number of candidates searched, found and recruited

Ensure updated record of individual performance of Growth Team


Hands-on experience with creating effective recruitment strategies

Strong working knowledge of developing orientation systems and tools

Excellent organizational skills and attention to detail

Track record of managing massive driver recruitment

Strong knowledge of recruitment practices, metrics, and guidelines

Detail oriented

Excellent leadership and project management skills

Superb sales and management skills

Excellent verbal and written communication

Able to initiate and maintain strong relationships with people from all types of background

Strong problem solver, with hands-on approach to plan and execute well

A start-up attitude- willingness to work hard to get things done

Ability to make discretionary judgment and to manage and impart confidential information


Competitive pay & benefits

Premium Health insurance cover

Consistent Learning and Development

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