Driver Operations Lead, Responsable des opérations chauffeurs, Douala, MAX

Role Responsibilities/ Responsabilités du rôle

Ensure operational adoption of all strategies that aid optimal Driver welfare management

Ensure operational adoption of all strategies that aid Field Operations Management

Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority

Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/monthly reports done

Build the Driver Setup Organization to effectively support the rollout of 500+ Champions

Ensure our driver onboarding verification processes is top notch and meet international standards

Create Key Performance index across all teams

Create proactive and reactive solutions to champions complaints

Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform

Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard

Responsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant

Ensure laid down processes/specifications are adhered to in champion selection by the Academy

Oversee operational cost of the department ensuring cost is within approved budget

Co-ordination of champions to ensure timely pickup during activations

Ensure proper record management of personnel, expenditures

Create strategies that ensures we have in place a world class customer service team

Requirements

3+ years’ logistics or general transportation experience

Degree in marketing or any customer centric course

1+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organization

Deep understanding of technology, product management, and change management

Deep understanding of marketing, sales, finance and operations

High levels of energy and drive, willingness to work hard

Experience in Mobility/Fintech/Gig-economy/eCommerce

Excellent communication and interpersonal skills

Strong planning, coordination and organizational skills

Outstanding research and analytical abilities

Strong Project and Program management skills

Highly energetic, self-motivated & proactive

Benefits

Competitive pay & benefits

Premium Health insurance cover

Consistent Learning and Development

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