Academy Lead, Responsable de l’Académie, Douala, MAX

Academy Lead, Responsable de l’Académie, Douala, MAX

Role Responsibilities/ Responsabilités du rôle

We are looking to hire an experienced Academy Manager who will be responsible for creating and developing strategies, procedures, and efforts necessary towards the successful activation of riders for MAX

What You’ll Do:

Develop an action plan to help new riders assimilate company policies and workflow why getting acquainted with the organization’s culture

Track riders progress within the onboarding program

Communicate clearly the terms of service and employment contract to new Drivers

Conduct orientation trainings to inform new hires about company policies and procedures

Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract

Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements

Monitor new hire turnover and retention rates

Create experiential exercises to drive high level of interactivity and retainment

Research new ideas and anticipate future threats and opportunities

Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions.

Collaborate be proactive to Champions turnover, putting a plan to ensure immediate improvements

Duly communicate any necessary change that has been made by the management to Champions in due course

Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions

Provide clear expectations, directions and communicate it to Champions

Identify areas of confusion for the class and connect the dots

Suggest periodic training for Champions e.g. health and safety

Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities

Support in the building of a strong Riders workforce/community

Ensure the psychometric test is administered to every prospective Champion

Ensure that successful candidates move to the next change stage

Ensure swift and smooth movement from one stage of activation to the other

Follow up to ensure that guarantors forms are verified and returned

Follow up to ensure a smooth application process and proper implementation of training

Ensure the Implementation of company strategies, goals, objectives and procedures

Develop and ensure the implementation of strategies, tactics, and procedures

Enforce the use of appropriate methods, frameworks and channels to test candidates.

Optimize processes for effective and efficient budget use

Supervise and oversee the Onboarding team

Work with line manager to prioritize business and information needs

Delegate responsibilities to ensure staff members grow as capable participants.

Understand recruitment and selection relatedness to workforce planning and its implications for productivity

Promote the company’s mission and values

Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations and business culture

Coaching, managing, counseling, appraising and disciplining employees

Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards

Ensure Constant update and maintenance of an internal candidate (successful and unsuccessful) database

Prepare periodic reports for supervisor to show tasks in progress, number of candidates verified, tested and onboarded

Ensure the record of individual performance at each level of the onboarding test


Hands-on experience with creating effective onboarding strategies.

Strong working knowledge of developing orientation systems and tools

Excellent organizational skills and attention to detail

Track record of managing recruitment for multiple clients

Strong knowledge of recruitment practices, metrics, and guidelines.

Detail oriented

Excellent leadership and project management skills

Superb sales and management skills

Excellent verbal and written communication

Able to initiate and maintain strong relationships with people from all types of background

Strong problem solver, with hands-on approach to plan and execute well

A start-up attitude- willingness to work hard to get things done

Ability to make discretionary judgment and to manage and impart confidential information

A degree in Operations management, Supply Chain, Logistics or equivalent degree

8+ years experience in logistics, operations, or recruitment, preferably in a supervisory role

Experience in e-Commerce transport operations is an added advantage


Competitive pay & benefits

Premium Health Insurance cover

Consistent Learning and Development

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