IFS Specialist O&M H/F, Douala, Apave Cameroun

IFS Specialist O&M H/F, Douala, Apave Cameroun

Role Responsibilities/ Responsabilités du rôle

Description du poste

Référence :TEC/0922/002738

Type de contrat : CDI

Métier/Spécialité : Energies / Eau

Localisation géographique :

Pays : Cameroun

Ville : Douala, Région du Littoral, CM

Notre société :

Acteur majeur du recrutement en Afrique Centrale, Apave International vous propose chaque semaine de nombreuses opportunités de carrière au sein d’entreprises privées ou publiques et d’Institutions Internationales.

Mission :

Under the direct supervision of the Manager IFS, the IFS specialist O&M  has the following main activities:

Assist O&M stakeholders maximize business value by acting as an advisor regarding solution capabilities and possible solutions to business challenges

Ensure timely resolution of incidents and requests in IFS and the meeting of Service center KPIs

Drive IFS adoption and compliant use

Meet the customer satisfaction objectives

Ensure a strict compliance to the Service centre procedures and charter

Proper documentation (processes, knowledge base, designs, testing scenarios, etc.)

Recommend new feature or changes to configuration/ workflows

Develop expertise in the IFS Modules/ functionalities to ensure proper solution mapping/ Gap analysis and effective implementation and adoption

Provide necessary training to end users and develop appropriate manuals & medias for self-service.

Develop reports and dashboards at the request of users

Periodic reporting to management and key stakeholders as required

Engage in functional coordination, design and implementation for the integration of next rollouts within the live environment

Design processes to meet customer’s business requirements, needs and objectives

Establish solid working relationships with stakeholders and an understanding of segment business models

Manage and monitor software enhancements and evolutions

Profil :

Strong functional knowledge of IFS in O&M and HSE streams

Prior experience of implementing or supporting IFS

Previous experience with report development tools (crystal reports, Power BI, etc.)

University Degree in industrial or software engineering

Project management skills

ITIL (Service Management) experience or certification

Capability to remotely support end users

knowledge of ticketing tools (freeware and software)

Ability to interact with multi-team environment

Prior knowledge in the power generation industry or similar asset intensive industry

Experience in international environment

Niveau d’études : BACHELOR’S DEGREE

Spécialisation : Informatique / High Tech / Telecoms

Niveau d’expérience : Première expérience (de 1 à 3 ans)

Langues :

Français : Langue maternelle

Anglais : Maîtrise courante

Critères du poste

Strong functional knowledge of IFS in O&M and HSE streams

Prior experience of implementing or supporting IFS

Previous experience with report development tools (crystal reports, Power BI, etc.)

University Degree in industrial or software engineering

Project management skills

ITIL (Service Management) experience or certification

Capability to remotely support end users

knowledge of ticketing tools (freeware and software)

Ability to interact with multi-team environment

Prior knowledge in the power generation industry or similar asset intensive industry

Experience in international environment

Postuler (Apply for the job) sur son site Internet: https://www.jobs.net/jobs/apave/fr/job/Cameroon/IFS-Specialist-O-M-H-F/J3Q10H64RX51PJ76F0W/

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