Yaounde branch Operations Head, Yaoundé, Citibank

Yaounde branch Operations Head, Yaoundé, Citibank

Role Responsibilities/ Responsabilités du rôle


Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

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Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity







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The Branch Cash Operations Head is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to use technical expertise and comprehension of how the team integrates with others in improving efficiencies, completing deliverables efficiently, and accomplishing overall objectives of cash management strategies.


Recommend improvements to the daily workflow for a medium sized Cash and Trade Operations unit

Recommend new work processes / technological improvements for cash management team in conjunction with identifying and resolving individual problems

Carry-out non-routine cash and trade operations

Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring, etc.

Provide evaluative solutions for cash management issues based on analysis of information, precedent, and acquired technical experience

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Evidences adherence to compliance policy in all source documents.

Ensures that bank records and valuables files are protected in fireproof cabinet and controlled.

Proofs on a regular basis (weekly or monthly) accounts given to him / her.

Performs DCFCs on a regular basis (daily, weekly, or monthly).

Ensures entities involved in transaction are checked against SDN lists.

Follow up for suspense and deferred items and monitoring of NOSTRO Report.

Reports timely to the supervisors or to the higher management, any issue damaging the bank

Branch cash & tellers: Ensure service standards are achieved by managing daily operation procedures performed by Tellers

Branch Clearing & Trade products:

Verify and approve Tellers transactions, authorize Transactions above Tellers limits

Achieve 100 % accuracy in cash counting, posting, lock up procedures record keeping and transactions processing

Cash teller to meet institution & service standards and answering customers’ queries.

Ensure proper and continuous monitoring of cash area to eliminate lapses in control

Ensure adequate stock of FCY notes

Coordinate all cash services provided by outside Provider (cash collection, sorting, teller implant, etc) and ensure tight controls are in place and adhered to at all time by all parties.

Ensure daily clearing process is completed timely in coordination with Central Bank targets

Ensure service quality standards are constantly met and improved for the various products handled

Build a cohesive team of Trade and Clearing through leadership, training and by setting high level of personal standards

Ensure volumes & quality reports are tracked and timely and accurately delivered to Management.

Ensure that a tight pre-processing process is in place and target zero exceptions

Ensure strict controls and follow up for all branch Ops processes are in place to avoid losses

Provide support and Assist in ensuring business Premises are in order

Ensure purchasing, booking, inventory disposal and maintenance of items for the Branch are performed as per Country Expense Management Policy

Provide service and support to all business Units

Assist in expense budget and reviews

Provide support and Assistance to Security & safety unit

Act as Security & Safety Officer for the Branch, reporting to Country Officer-In-charge

Ensure security of the Bank premises is maintained at all times according to institutional standards and requirements

Manage team of ops staff, provide continuous coaching and training of staff under supervision

Represent business in meetings with Regulators where Ops input is required

Coordinate & provide MIS Reporting for volumes to various teams


5 years of experience in a related role in cash and trade operations and management

Proven experience in creating and implementing processes that result in improved business performance

Effective verbal and written communication and analytical skills

Effective management, influencing and relationship skills


Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations – Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the “EEO is the Law” poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Postuler (Apply for the job) sur son site Internet: https://jobs.citi.com/job/yaounde/yaounde-branch-operations-head/287/33883440992

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