Shareholder Services Associate, Boston, GMO

Shareholder Services Associate, Boston, GMO

Role Responsibilities

Company Profile

Founded in 1977, GMO is a private partnership committed to delivering superior investment performance and advice to our clients.  We offer strategies where we believe we are positioned to add the greatest value for our investors.  These include multi-asset class portfolios as well as dedicated equity, fixed income, and absolute return offerings, many of which employ the firm’s proprietary 7-year asset class forecasting framework.  Our client base is comprised primarily of institutions, including corporate and public defined benefit and defined contribution retirement plans, endowments, foundations, and financial intermediaries.

GMO, whose sole business is investment management, employs approximately 470 people worldwide and is headquartered in Boston with offices in San Francisco, London, Amsterdam, Sydney, and Singapore. We manage roughly $70 billion in client assets using a combination of top-down and bottom-up approaches that blend traditional fundamental insights with innovative quantitative methods to identify undervalued asset classes and securities. Our valuation-based approach embeds several key factors, including: a long-term investment horizon, discipline, conviction, and a commitment to research. Our research emphasizes not only identifying and exploiting pricing dislocations but also understanding the long-term drivers of return in the markets in which we invest. We are known for our candor in sharing our views with clients and for our willingness to take bold, differentiated positions when opportunities warrant.


This individual will work as a part of the Shareholder Services team.  The group is responsible for the review, processing and reporting of institutional and high net worth client cash flows in mutual funds, hedge funds, separately managed accounts, private partnerships, fund of funds and other complex investment products.  The individual will perform support for inquiries relating to shareholder processes from a variety of internal and external business partners, such as: transfer agents, custodian banks, reconciliation personnel, sales and relationship/consultant managers as well as investment management professionals. He or she will be responsible for accurately performing good order review and data entry of client financial and account maintenance transactions as well as providing prompt and accurate communication of flows to portfolio managers.  The individual will also have a service role whereby they are responsible for responding knowledgeably to client and transaction related inquiries received by email, phone or postal mail.  The successful candidate will learn how to effectively manage all daily tasks while being proactive and forward thinking when tackling any challenges the team may face.  He or she will also develop a strong understanding of the inner workings of the various products GMO offers to its clients as well adopting GMO’s client first mentality.


Coordinate client cash flows for GMO mutual funds, hedge funds, asset allocation products and separately managed accounts; communicate with clients and custodial bank(s); input transactions into internal systems; report transactions to GMO transfer agent(s); and notify GMO trading teams, portfolio managers and client/consultant relationship managers of cash flow activity.

Input internal orders from trading teams for Fund of Funds, Asset Allocation clients and accounts where GMO has discretion, and report these transactions to the client’s and/or fund’s custodian when applicable

Respond to inquiries regarding shareholder transaction activity, such as: account market values and investment performance, audit materials, fund distributions and tax information

Coordinate with clients, custodians and consultants as well as client/consultant relationship managers to process and communicate shareholder new account and account maintenance requests for GMO mutual funds, hedge funds and separately managed accounts; input requests into internal systems; report requests to GMO transfer agent(s)

Monitor and maintain accurate records of shareholder transaction activity, shareholder holdings and fund shares outstanding by share class; identify discrepancies between transfer agent, GMO records and fund custodian records, and resolve these discrepancies in a timely fashion

Perform project work as necessary for firm-wide and team initiatives

Perform user testing on proprietary cash flow application. Recommend new features and assist with determining business requirements along with prioritization.

Promptly inform management of client issues and additional servicing requests where appropriate

Required Skills

Bachelor’s degree

Excellent communication skills – both written and verbal

Strong attention to detail; able to prioritize work and effectively manage multiple tasks to meet daily and periodic deadlines with a high level of accuracy

Work well in a collaborative team setting where there are both individual and shared assignments

Ability to exercise good judgment to think through how shareholder activity impacts the investment and operations processes; recognize when to communicate with the appropriate business teams on matters

Self-starter who proactively seeks out information to ensure he or she understands steps required to complete the job efficiently and ensure processes are completed correctly

Strong analytical skills are essential, including an aptitude for numbers and reconciliations

Flexibility with staggered hours

Enthusiastic and eagerness to learn and develop a career within the investment management industry

We will consider candidates with varying levels of experience. Knowledge of or experience with the following skills is useful but not required

Industry experience, including knowledge of hedge fund, mutual fund, high net worth and/or defined contribution shareholders or accounting operations; experience working in an Institutional Trust, Transfer Agent, or operational team environment supporting complex investment offerings

Knowledge of NSCC, FundSERV, Networking and CommissionSERV processes

Systems project work

Experience with separately managed accounts

Advanced Excel skills

CFA candidate, Series 7, 63 or other industry certifications

GMO is currently operating in a hybrid work model with the current expectation that Shareholder Services employees are in the office a minimum of two days per week (typically between Tuesday – Thursday) and the balance of the week working either in the office or remotely (to be discussed with the candidate).

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