Desktop Engineer, Boston, GMO

Desktop Engineer, Boston, GMO

Role Responsibilities

Company Profile

Founded in 1977, GMO is a private partnership committed to delivering superior investment performance and advice to our clients.  We offer strategies where we believe we are positioned to add the greatest value for our investors.  These include multi-asset class portfolios as well as dedicated equity, fixed income, and absolute return offerings, many of which employ the firm’s proprietary 7-year asset class forecasting framework.  Our client base is comprised primarily of institutions, including corporate and public defined benefit and defined contribution retirement plans, endowments, foundations, and financial intermediaries.

GMO, whose sole business is investment management, employs approximately 470 people worldwide and is headquartered in Boston with offices in San Francisco, London, Amsterdam, Sydney, and Singapore. We manage roughly $70 billion in client assets using a combination of top-down and bottom-up approaches that blend traditional fundamental insights with innovative quantitative methods to identify undervalued asset classes and securities. Our valuation-based approach embeds several key factors, including: a long-term investment horizon, discipline, conviction, and a commitment to research. Our research emphasizes not only identifying and exploiting pricing dislocations but also understanding the long-term drivers of return in the markets in which we invest. We are known for our candor in sharing our views with clients and for our willingness to take bold, differentiated positions when opportunities warrant.

Position Overview:

GMO is looking for a candidate to work with the Service Desk and Desktop Engineering team with hardware, software, and other services as part of delivering technology infrastructure services to the GMO community.  We value individuals who are reliable, excellent teammates, professional, enthusiastic, enjoy problem solving, and are eager to learn and grow. The Service Desk and Desktop Engineering team serves as a single point of contact for technology issues and requests for GMO’s 500 worldwide users. This is an excellent opportunity to contribute in a team environment, develop a clear understanding of the intersection between business and technology, and develop high technical proficiency in today’s modern workplace.

Responsibilities:

Assist Service Desk customers with basic troubleshooting of technology related issues

Work effectively with others in a remote manner, both customers and fellow team members

Demonstrated expertise in at least 3 of the following:

– Citrix, Active Directory, Azure, Windows Desktop, Networking, SCCM, WebEx or Teams, Exchange/Outlook, PowerShell

Own tickets and requests and set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide advice and training for users as it relates to incidents and requests

Develop and maintain working knowledge of existing services and processes

Escalate issues as necessary to proper teams

Develop expertise on a variety of systems and platforms; perform administration, maintenance, and upgrades

Participate and contribute to SDLC and Change Management best practices

Create and support automation for operational processes via scripting and other tools that contribute to a culture of quality and operational excellence

Desired Skills:

Excellent team player; proven track record of helping others on their team(s)

A bachelor’s degree in Computer Science, Information Technology or STEM field; alternative, completed degrees also will be considered

Strong oral and written communications skills; able to work autonomously and provide proactive communication and daily updates to customers

A deep understanding of all layers of technology – from the physical layer through application layer, security concepts and concerns, relational databases, and cloud technologies is a plus; Azure or related certifications are a plus, Scripting skills also a plus

Creative approach to solving new processes and improving existing processes

Understanding of technology and keeping up to date with the latest industry developments and best practices

Strong analytical skills

Strong organizational skills and detail orientation; ability to juggle and prioritize competing requests

Prior work experience in an asset management or technology company is a plus

Apply for the job: https://jobs.lever.co/gmo/c23af587-ab5a-4540-b53d-7f4dd1ef8970

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