West & Central Africa Payment and Receivables Product Manager, Chef de Produit Paiements et Recevables Afrique de l’Ouest et Centrale, Douala, Citibank

West & Central Africa Payment and Receivables Product Manager, Chef de Produit Paiements et Recevables Afrique de l’Ouest et Centrale, Douala, Citibank

Role Responsibilities/ Responsabilités du rôle

Position Objective:

This role is responsible for executing the Payment and Receivables product strategy in WCA, and reports into the TTS head for WCA.( It is designated AVP).The position is critical to enlivening and executing theglobal PnR transformation strategy, particularly within the Cross border payment, B2C and C2B space, that seeks to build relevant new payments and collections propositions with a digital-first approach, by harnessing the use ofvarious technologies and trends (big data, cloud, mobile, AI, etc) to materially transform client experience . The role requires a good understanding of the WCA , regulatory environment, the Bank’s infrastructure and process flows, theFinancial Market infrastructures and itsinterplay with the Cards and Alternative Payments ecosystem in the WCA countries. The role will drive innovation through Partnerships that expedite time to market and increases revenue trajectory from clients. The role is critical to ensuring robust support of the in-country product management teams within that sub -region with related subject matter expertise, development of knowledge base of Digital P &R products and management of associated product risks. This role translates a good understanding of the key trends in the Cash product industry, direct competitors’ products and services into identification of growth opportunity for a focused execution of TTS Digital Payment and Collections goals and objectives.The role is also critical to managing related operational risks in partnership with operations and technology, particularly in the areas of regulatory change and attendant risks, and cyber-risk and its impact of these risks on product design and performance. The role also provides critical governance oversight and risk management through processes like NPAC , MCA, PAP and Capabilities management, etc.

Key Responsibilities:

Executes on the performance and delivery of Investment Spend/Book of Work for the WCA countries

Manages the investment spend strategy, sales and commercialization of Project and Initiatives.

Responsible for the ongoing performance and maintenance of Payment and Receivables solutions, including client experience, pricing, risk and distribution

Ensures sales and relationship managers are trained, and ready to identify client needs, and proposes solutions in line with business objectives

Shapes and implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions

Champions change by leading  innovation through Partnerships and Alliances to quicken time to market and revenue

Keeps abreast of important developments in financial market infrastructures in the the WCA sub cluster, and shapes Citi’s position and voice to  achieve progressive development

Provides subject matter expertise and leadership to in-country product leads within WCA, through  consistent coaching & upskilling, exposure to new solutions, product risk management

Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities

Gathers market intelligence and develops sophisticated market sizing studies to identify the attractiveness of particular markets segments and Digital product offerings

Defines and analyzes sector trends, opportunities and issues, and creates business cases to drive investment decisions.

Represent customer needs and provide strategic direction on product development features, functionality and overall competitiveness

Build consensus and awareness of value proposition throughout the organization and key partners

Ensures Payment and Receivables products are well represented in the distribution channel and to drive various initiatives for growth in specific verticals

Develops and enhances Product Approval Programs and related processes, ensures products are delivered and adhere to all parameters globally

Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients

Analyzes product specific P&L’s to ensure goals are being met.

Commercialization of new and existing Digital Payment and Collection offering rolled out by Global, Regional and  Cluster P&R.

Development Value:

Manage and coordinate the complexities of multiple geographies in WCA, diverse cultures, working with a seasoned but dispersed Product team.This role offers a strong pathway to Regionalproduct or TTS SSA cluster leadership opportunity. Exposures to senior stakeholders, influencing strategic thinking and direction.


10+ years of experience, including 5+ years’ in leadership or managerial roles

Demonstrated experience in Product Management and/or Product Development discipline

Exceptional understanding of Cash products particularly those in the Digital and Alternative Payment product suite and Crossborder payment space.

Experience in and understanding of new technology  developments, their applications  and how those  enable Digital product delivery

Deep understanding of Digital Payment/Collection products/ banking products, banking infrastructure and processes

Deep understanding of financial markets infrastructure, Cards and Alternative Payments Infrastructure/Ecosystem , regulatory landscape and important emerging developments.

Exceptional understanding of e-commerce solution and Cross border capabilities is essential

Proven track record of success in positions requiring financial acumen

Experience with and confidence in delivering presentations to clients and senior managers

Prior ownership and management of a budgetary process, as well as  P&L with a proven track record as an action oriented individual, with an  ability to synthesize, prioritize, and drive financial results with urgency, and strategic analytical & critical thinking skills.

Proven ability to spot and develop opportunities to build alliances and partnerships so as to drive   innovative solutions ,

Deep, broad and diverse functional experience (e.g., marketing, credit, acquisitions, product development and analytics) with a strong track record of driving business innovation and leveraging management information and data analytics to drive results

Proven track record as an action-oriented individual who has led cross-functional teams to define and achieve high value business objectives and ability to work independently, with follow through and capable of owning and managing projects from end-to-end;

Significant experience in serving a range of clients and in dealing with senior levels of client management

Proven analytical, presentation and communication skills with an ability to explain complex concepts in a compelling way

Product development skills and a commercial acumen with a proven track record of successfully bringing products to market

Exceptional interpersonal skills with ability to influence and build consensus.


Exceptional speaking and written communication skills in both English and French.

Proven Project Management and execution skills.

Strong listening skills and ability to influence key stakeholders.

Exhibits credibility, flexibility and authenticity when communicating with clients, internal partners, regulators, media, and other key stakeholders.

Proven track record of developing and executing product growth strategies.


Technical Competencies

Demonstrates a sound knowledge of Digital Cash product range

Demonstrates a full appreciation for product launch best practice, product risk management, etc

Strong Product management and analytical skills

Familiar with innovation strategies

Strategic Communication and Influencing

Builds strong and lasting relationships with clients and partners.

Navigates internal and external networks to drive value for clients and the Firm.

Identifies cross-sell / multi-product solutions that optimize client experience and meet returns

Inspires, Catalyzes and informs  through all communications, written, verbal or virtual

Leverages social media and digital solutions as appropriate

Demonstrates high curiosity & creativity when seeking new customer value propositions to meet unmet customer needs

Demonstrates the ability to communicate  & motivate upwards, across and into  teams in motivating attention and action.

Risk, Finance and Controls

Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity, cluster and country level.

Sound understanding of credit, interest rate, liquidity, operational, reputation, strategic and compliance risks

Demonstrates expertise, balance and pragmatism to ensure solution delivery is done with the highest respect for safety and soundness

Promotes and embodies a culture of a strong controls

Demonstrates ability to generate, evaluate and execute optimization strategies

Governance and Culture

Familiar with Citi’s franchise governance frameworks and ensures timely issue escalation

Creates alignment between the global strategy and local execution, while balancing resources among front, middle and back offices.

Strengthens relationships with external stakeholders, including regulators.

Demonstrates inclusive leadership and commitment to diversity

Is able to articulate the organizational culture and adapt it to the local context

Holds self and others accountable to working in a manner that is team oriented, collaborative, and responsible


Minimum Bachelor’s degree, further education and/or Masters degree preferred.


Job Family Group:

Product Management and Development


Job Family:

Product Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Postuler (Apply for the job) sur son site Internet: https://jobs.citi.com/job/douala/west-and-central-africa-payment-and-receivables-product-manager/287/31515435296

The Weekly Job Report, Le rapport de travail hebdomadaire, 6/20/2022: https://afriquejobs.com/2022/06/20/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-06-20-2022/

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