SAP ISU SUBJECT MATTER EXPERT, EXPERT EN LA MATIÈRE SAP ISU, Douala, Eneo Cameroun

SAP ISU SUBJECT MATTER EXPERT, EXPERT EN LA MATIÈRE SAP ISU, Douala, Eneo Cameroun

Role Responsibilities/ Responsabilités du rôle

Type of contract : Renewable 24 months short-term contract

Main mission :

The SAP ISU Subject Matter Expert is tasked with participating in and facilitating the implementation of the SAP ISU module, as well as the implementation of the sub-modules (CRM, Metre Management, Billing Management, Accounting Interface, Field Operations Management, etc.). The Expert will also oversee knowledge transfer to the project team and other Eneo employees to prepare successful launch following implementation of the SAP ISU for distribution and commercial activities.

Main activities and duties

Control functional SAP ISU domains (CRM, billing, recovery/ payments, asset management, works…)

Work closely with the Eneo project team to which he/she is assigned, with the implementation consultant, and with operational units to ascertain and clearly state the functional need ;

Perform corporate gap and needs analysis, develop, configure, develop, test, unblock, convert, switch and provide technical support for SAP systems ;

Prepare and monitor UAT (User Acceptance Tests) operations as well as prepare main users for this exercise ;

Prepare and facilitate the training of end users of SAP ISU modules (CRM, billing, payment, works…) ;

Prepare support material for end users once the SAP ISU module is launched ;

Manage relations with partners and external consultants.

Profile

At least a bachelor’s degree in IT or another academic discipline;

At least five (05) years of experience in SAP ISU projects or in operational support ;

A SAP certification in ISU Business would be a plus ;

Technical skills

Good knowledge of business information systems;

Good knowledge of MS office software, mobile systems, web solutions, internet;

Good knowledge of SAP IS – USI Billing & invoicing integration with SD Billing & FICA ;

Proper mastery of the preparation of technical specification documents;

Good and comprehensive mastery of payment plans (budget billing, Average Monthly Billing & Advance Billing)and their integration with FICA would be an extra plus ;

Proper mastery of application maintenance service delivery, including incident resolution, problem management, minor improvements and the service management process ;

Know how to stock all applications and related documents in a central repository for subsequent knowledge transfer purposes;

Be able to work with consultants of other modules such as MM, PM, PP and PS.

Personal skills

Be in good shape physically;

Ability to analyse and summarise;

Can work under pressure;

Fluent;

Team player and leader;

Rigourous;

Good listener;

Ability to plan and organise;

People person;

Open minded;

Human Resource Directorate

Postuler (Apply for the job) sur son site Internet: https://jobsite.eneoapps.com/index.php/en/My_job/detail_offre/657

The Weekly Job Report, Le rapport de travail hebdomadaire, 4/25/2022: https://afriquejobs.com/2022/04/25/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-04-25-2022/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/