Area Logistics & Services (LNS) Subject Matter Expert, Expert en la matière dans le domaine de la logistique et des services (LNS), Douala, A.P. Moller – Maersk

Area Logistics & Services (LNS) Subject Matter Expert, Expert en la matière dans le domaine de la logistique et des services (LNS), Douala, A.P. Moller – Maersk

Role Responsibilities/ Responsabilités du rôle

Opportunity

The Area Logistics & Services (LNS) Subject Matter Expert is the process and systems expert, the first point of contact for superusers and the counter part of regional SMEs for applications & processes development.

He/she is Accountable for local process execution capabilities, process standardization, system functionality and first line support.

Responsibilities:

Train and advise users – Global and local product processes and practices; global and local applications and all integration points; support process, SLA & escalation procedures;

Support customer service team in driving and implementing process and system improvements with the ultimate goal to deliver better productivity, quality and customer satisfaction.

Up-stream and down-stream communication on Super Users community matters;

Act as first level support for local Superusers and resolve issues faced;

Secure right and sustained knowledge level in CSO as well as global SOPs adherence and systems use as per design;

Implement systems developments

Operationally owns the system change request for the Area

Supports the development of new (digital) Products

Critical Competencies:

In depth knowledge of processes and supporting applications;

Ability to train and assist end user and the organisation in optimally utilizing applications;

Continuous improvement mindset;

Experienced in working with documents like IOPs/QRGs (storage network/reference guides) capable to create such, adhere and self-train;

Right sense of urgency, without compromising on quality;

Capable of understanding big picture of priorities and global constraints;

Project management and Lean certifications a plus;

English and French required.

Postuler (Apply for the job) sur son site Internet: https://www.maersk.com/careers/vacancies/wd/Area-Logistics—Services–LNS–Subject-Matter-Expert_R12810-1/jt-area-logistics-services-(lns)-subject-matter-expert

The Weekly Job Report, Le rapport de travail hebdomadaire, 4/18/2022: https://afriquejobs.com/2022/04/18/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-04-18-2022/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

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