Analyst Business Performance & Reporting, Analyste de la performance commerciale et des rapports, Douala, MTN Cameroon

Analyst Business Performance & Reporting, Analyste de la performance commerciale et des rapports, Douala, MTN Cameroon

Role Responsibilities/ Responsabilités du rôle

Mission/ Core purpose of the Job: (Short description):

  • Support and follow up the achievement of Enterprise Business targets by providing the department’s management with a consolidated, accurate and analysed view on overall performance (sales, revenue and after-sales), forecast and assumptions for an informed strategic & tactical decision-making.

Operational Delivery:


  • Facilitate Departmental Strategy Planning sessions
  • Provide inputs for Operational Budget planning in line with strategy and monitor spend
  • Identify and recommend prioritization for growth opportunities to deliver revenue objectives
  • Ensure a periodic maintenance and updating of Business Planning and forecasting Model;
  • Lead the preparation and timely provision of quarterly sales and revenue forecasts
  • Act as a key contributor for strategic risks identification, mitigation and monitoring
  • Provide relevant input and insight for Enterprise Solutions strategic decisions

Reporting & Analytics:

  • Manage effective collaboration with IS to ensure data integrity and reporting requirements are met
  • Ensure Business performance analysis and reporting are timely provided
  • Ensure timely reporting to MTN Group (on revenue and product performance, churn management, SMEs and large accounts market analysis)
  • Ensure timely monitoring and relevant analysis & forecasts derive from the optimized usage of SPANCO
  • Oversee the implementation and update of the departmental dashboard
  • Ensure review and validation of revenue before being reported by Finance Department
  • Coordinate offers and customers’ behaviours analysis, make relevant recommendations for revenue increase and ensure deriving actions are taken.
  • Ensure Pre-Sales and After-sales performance analysis, including quality assurances, collections and billing
  • Lead the Enterprise Customer Value Management (E-CVM) Analytical function


  • Ensure calculation and payment of sales commissions are timely performed
  • Ensure billing of all services delivered to customers and the revenue recognized by finance accordingly
  • Ensure implementation of business risk and audit recommendations
  • Ensure effective set-up, communication and implementation of Enterprise Solutions processes (Sales, performance analysis, sales funnel, SPANCO…)
  • Drive contracts management for the department to ensure effectiveness and full compliance for Clients, Business & Strategic Partners, Solutions Integrators

Strategy Implementation

– Assist in the creation of sub-divisional strategy in line with overarching divisional goals

– Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support


Adhoc and Operational Meeting

– Set up / participate in adhoc and operational meetings

– Report at process and functional level


– Manage and resolve escalations that have impact on critical path of service delivery

– Escalate issues that will result in significant time, scope, employee / client or cost impact if not resolved

– Manage and provide solutions to issues that require formal resolution

Opco Operational

– Set up and manage project status meetings

– Review and identify key risks, issues and dependencies and set mitigation actions

– Manage budgets

– Sign-off / make decisions regarding operational changes


– Provide input to the performance review of CoE against agreed KPIs and their compliance to SLAs and reverse SLAs

– Create and monitor plan for continuous improvement


– Provide input into the review of reports on a monthly basis from the CoE relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

– Review reports on specific projects as per the defined timelines as and when necessary


– Assist in managing the sub-divisional budgets in line with business objectives

– Assist in managing project initiative budgets in line with business objectives


  • 3-year-Degree in Statistics, Computer Science, Business Performance Management, Sales & Marketing, or any related field.


  • 5 years of relevant experience in an Enterprise sales environment, with at least 3 years of coordinating Business planning, performance analysis and reporting, operational expenditure analysis and sales & revenue forecast.


  • Business analysis and reporting
  • ICT solutions
  • Internal Information Systems & Financial Systems
  • Presentation skills
  • Time management
  • People Management
  • Finance for non-financial
  • Oracle SQL
  • Advanced Excel & PowerPoint
  • Visualization tools

Skills/ competencies:

  • Organizing & planning skills
  • Analytical & critical mind
  • Ability to present information in a synthetic, coherent and relevant manner
  • Ability to translate figures into meaningful information for decision-making
  • Problem solving skills
  • Ability to work under pressure
  • Ability to deliver results within short timelines
  • Interpersonal skills

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