Resettlement Caseworker Officer – IICA1 (UNOPS) – International Position 35421, Chargé de dossier en réinstallation – IICA1 (UNOPS) – Poste international 35421, Maroua, UNHCR

Resettlement Caseworker Officer – IICA1 (UNOPS) – International Position 35421, Chargé de dossier en réinstallation – IICA1 (UNOPS) – Poste international 35421, Maroua, UNHCR

Role Responsibilities/ Responsabilités du rôle

Eligible Applicants

This Job Opening is available to eligible UNHCR staff members and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).</p><p>Applicants must be nationals of, and be locally recruited within&nbsp;the country of their employment.

Duties and Qualifications

Associate Resettlement and Complementary Pathways Officer


Resettlement cases are identified through proGres generated list based on specific needs and protection profiles, or through internal referrals and referrals of UNHCR implementing partners. All profiled cases must be approved by the (Senior) Protection Officer or the Resettlement Officer (or their delegates) prior to being authorized for resettlement processing.

The resettlement cases of CAR and Nigerian refugees are being processed on an individual basis.

The Roving Resettlement Caseworker will begin his/her assignment at the Maroua Sub Office, where he/she will be mainly conducting resettlement interviews with non-urban refugees originating from Nigeria. The Caseworker will then be expected to relocate to another office (to be confirmed) according to operational needs and available quota, and process cases of refugees originating from CAR.

Another fundamental task of the Resettlement Caseworker will be to support the colleagues carrying out resettlement needs assessments (¿profiling¿) with on-the-job training, coaching, and advice on technical matters related to resettlement case identification and processing.


¿ (If present at the duty station) ensure four (4) Resettlement Registration Forms (RRFs) are drafted each week;

¿ Make sure that the capacity of national staff engaged in profiling is improved.


Under the supervision of the Senior Protection Officer, the Resettlement Caseworker will:

¿ (If present at the duty station): conduct 6 resettlement interviews per week and complete 4 Resettlement Registration Forms (RRFs) per week for review by the Resettlement Officer, and referral to the Regional Bureau;

¿ Provide capacity building of national staff engaged in profiling, through proof-reading and on-the-job coaching prior to submission to the Protection Unit for approval;

¿ Ensure that relevant supporting documentation such as refugee certificates, birth / death / marriage / divorce certificates, custody consent forms, Medical Assessment Forms (MAFs), psychological assessments, BID/BIA reports and unofficial English translations, where required, are included in the referrals and correspond to the UNHCR policy and guidelines;

¿ Conduct BIAs as needed, and refer cases for Best Interest Procedures to the CBP Unit as necessary;

¿ Prioritize resettlement referrals according to the criteria set out in the UNHCR Resettlement Handbook;

¿ Respond to clarifications and queries by the Regional Bureau Resettlement Unit or the Branch Office Resettlement Unit on the referred cases;

¿ Counselling of refugees in the pipeline for resettlement as necessary;

¿ Regularly update resettlement events in ProGres v4;

¿ Identify, prevent and report fraud in the resettlement and registration process;

¿ Assist in ensuring appropriate out-processing of accepted cases as necessary;

¿ Ensure appropriate information-flow throughout the resettlement process, toward meeting submission targets;

¿ Throughout the above process, ensure that all required information is complete, credible and consistent, that the refugees qualify for resettlement, and that the standards set forth in the UNHCR Resettlement Handbook are met, including application of resettlement criteria for all countries;

¿ Perform any other resettlement-related activities as requested.


Essential qualifications and experience

¿ University degree in relevant area (e.g. international law/refugee law, political science, social science-preferably in social work, etc.);

¿ Minimum of 2 years of work experience in resettlement casework (drafting RRFs) ;

¿ Excellent interviewing and counselling skills as demonstrated in previous assignments;

¿ Excellent drafting and writing skills in English, very strong attention to detail, very strong analytical skills, as demonstrated in previous assignments;

¿ Knowledge of the international legal framework governing refugees, asylum seekers, internally displaced persons and statelessness;

¿ Knowledge of UNHCR guidelines on refugee status determination and/or resettlement as well as complementary pathways for refugees;

¿ Ability to assess and to identify protection risks of individuals and groups, and family reunification needs;

¿ Awareness of UNHCR mandate, the importance of preventing fraud and ways to mitigate risks;

¿ Knowledge of and preparedness to adhere to UNHCR¿s principles, code of conduct and humanitarian goals;

¿ Awareness of gender issues and how to apply rights and community-based approach to identify and respond to specific needs;

¿ Strong interpersonal skills and ability to work effectively in team.

Desirable qualifications and experience

¿ Experience giving advice on resettlement guidelines and policy;

¿ Skills and knowledge of child protection;

¿ Experience liaising with medical professionals in the context of resettlement;

¿ Knowledge of refugee status determination with a focus on possible application of the Exclusion article 1F of the 1951 Convention relating to the Status of Refugees.

Language requirements

¿ Advanced proficiency in written and spoken English and French is essential.

Core competences

¿ Accountability

¿ Communication

¿ Organizational Awareness

¿ Teamwork and Collaboration

¿ Commitment to Continuous Learning

¿ Client and Result Orientation

Managerial competences

¿ Empowering and Building Trist

¿ Managing Performance

¿ Judgment and Decision Making

Cross-functional competences

¿ Analytical Thinking

¿ Innovation and Creativity

¿ Political Awareness

Language Requirements

Good Knowledge of  French and English

Additional  Information

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Only Shortlisted candidates will be invited for an Eliminatory Written test followed by an interview.

Female Candidates are encouraged.


See below for this postion’s Operational Context



As of February 2022, there were a total of 482,215 refugees and asylum seekers in Cameroon, the vast majority living in rural areas, and only a minority reside in the urban areas of Yaoundé and Douala. Most refugees in Cameroon originate from the Central African Republic (CAR) (73%), followed by Nigeria (26%), and a small number from a variety of other countries.

Cameroon is a State party to the 1951 Convention Relating to the Status of Refugees and its 1967 Protocol, and the 1969 Convention Governing the Specific Aspects of Refugee Problems in Africa. The status and treatment of refugees in Cameroon is governed under law No. 2005/006. Cameroon has practiced an open-door policy towards refugees, allowing them to settle among host communities and to access services and natural resources. Official refugee sites were only created during the 2014 crisis, in view of the massive influx of new arrivals in appalling conditions. However, the increasing number of refugees has put some strains on the above-mentioned policy, as their presence has intensified pressure on already scarce natural resources and social infrastructure.

Cameroon is hosting over 346,784 CAR refugees, mostly living in the Eastern part of the country, and 124,700 Nigerian refugees in the Far North, with limited access to basic services.

Key protection issues for the refugees in Cameroon remain freedom of movement, lack of access to documentation officially recognized by the Government, Child protection, SGBV and poverty. These problems are compounded by a high level of female-headed households and a lack of decision-making power for women, due to cultural factors. Reductions of UNHCR¿s budget negatively impacted on the assistance being provided to refugees, further hampering their ability to become self-reliant. Additionally, the effects of the COVID-19 pandemic disrupted the coping mechanisms used by refugees to cater to their basic and essential needs. This has led some refugees to resort to negative coping mechanisms such as begging, child exploitation, sexual violence, and abuse, etc.

Although voluntary repatriation is an option for some refugees, owing to the continued instability in the region Cameroon continues to receive refugees and asylum-seekers arriving from neighbouring countries in deplorable physical and psychological conditions. Most refugees hosted in Cameroon do not have any foreseeable prospective of return to their country of origin in safety and dignity at the current time.

Finding durable solutions for refugees remains one of the priorities of the operation. UNHCR Cameroon estimates that approximately 43,000 refugees are in need of resettlement in 2022. This figure is likely to further increase in the projections for 2023. The specific population projected to be in need of resettlement are refugees from CAR and Nigeria, in addition to a few refugees of other nationalities. Standard Operational Procedures for resettlement activities are in place and UNHCR Cameroon continues to use resettlement as a protection tool and durable solution to address the protection needs of vulnerable refugees. Resettlement is also considered for refugees who lack foreseeable alternative durable solutions. The rationale for the assignment is to strengthen the capacity of the operation in addressing the protection needs of refugees through the processing of resettlement cases for refugees with protection/resettlement needs. The assignment therefore fits into the overall protection strategy of the Operation.

The UNHCR Resettlement Unit is currently composed of one Resettlement and Complementary Pathways Officer, one Associate Resettlement and Complementary Pathways Officer, five Senior Resettlement Assistants, two National UNV Resettlement Assistants, and two Resettlement Experts. The operation is currently working towards expanding its resettlement activities in field locations where the majority of refugees are settled.

UNHCR resettlement activities in Cameroon are currently coordinated by the Branch Office in Yaoundé and by two sub-offices located in Bertoua (overseeing the entire CAR population, through its two field offices Batouri and Meiganga, which oversees the Djohong and Touboro Field Units) and Maroua (overseeing Nigerian refugees),as well as the Douala field unit. It is worth noting that owing to travel limitations within the country and delays in obtaining visas for international staff, many of the resettlement activities are currently being conducted remotely, despite serious logistical challenges.

Duration of Appointment

One-year Fixed-term Appointment.

Closing Date

Closing date for submissions or applications is 22 April 2022

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