Information Technology Coordinator (ITC), Coordonnateur des technologies de l’information (ITC), Garoua, Plan International

Information Technology Coordinator (ITC), Coordonnateur des technologies de l’information (ITC), Garoua, Plan International

Role Responsibilities/ Responsabilités du rôle

Date: 31-Mar-2022

Location: Garoua, Cameroon

Company: Plan International

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.



Information Technology Coordinator (ITC)

Functional Area

Information Technology

Reports to

Country IT Manager


Country Office/Garoua

Travel required


Effective Date





The Information and Technology Coordinator’s purpose is to coordinate and provide technical support for users; and to manage and administer local ICT infrastructure and corporate systems; to provide technical ICT4D support to project/program team by selecting or designing and implementing ICT4D solutions, as well as providing capacity building on the use of these solutions.

Dimensions of the Role

Main Responsibility

The activities the position is responsible for include:

ICT/ICT4D operational plans

ICT disaster recovery plans within the business continuity plan

Plan and manage technical services ensuring adherence to all corporate standards and processes

Information Security plan for IT/ICT4D for data and devices.

ICT for development and Business in-country (Digital technology for development and business)


Coordinate and provide support for IT operations (ICT4Ops)

Provide IT operational plans for the continuous delivery and operation of Information Systems

Implement IT disaster recovery plans within the business continuity plan to ensure timely and effective restoration of the IT services in the event of disaster

Coordinate the support for technical operation of organizational IT applications and systems including but not limited to Plan’s online systems (SAP, HRIS, ChildData, …), Plan’s online services (Planet, Email, Workplace, Microsoft Teams, …), Plan International Cameroon’s local systems (SAGE PAIE, TOMPRO, LOGEMA, KRYSTAL DMS, …), MS Office, Desktop OS, Server OS and mobile/remote users.

Plan and manage technical services ensuring adherence to all corporate standards

Implement the system security and organizational compliance, processes and procedures are in place and properly maintained

Facilitate information management and usage

Install and upgrade computer systems and networks in line with global operations standards

Availability and reliability of the ICT infrastructure, applications and connectivity

Maintain internal/external agreed levels of service provision and service levels

Perform proactive tasks for ICT infrastructure and corporate applications maintenance

Provides first line support, advice and solutions to ICT users in relation to application, data and business process issue, ensuring all issues are resolved in a timely fashion

Increase user ICT proficiency through the transfer of skills to Plan staff

Ensure proper IT inventory is in place.

Coordinate and provide support for IT for development (ICT4D)

Implement ICT4D strategies, policies and procedures in line with Plan International Digital strategy.

Serve as ICT4D Point person to provide technical advice in the incorporation of ICT4D frameworks in the design and implementation of ICT4D for upcoming and ongoing projects

Collaborate with the MERL staff in the implementation of ICT4D for data gathering and tool assessments.

Support the implementation of ICT4D solutions like PoiMapper, CommCare, Power Bi, KoboCollect, ODK, FrontlineSMS, Ushaidi, …

Work in collaboration with MERL team to develop reports, dashboards and other business intelligence for ICT4D projects

Design analysis frameworks for evaluations and surveys in collaborations with the MERL team based on MERL framework

Design and implement innovative ICT4D software solutions.

Assess the ICT4D capacity of local implementing partners

Train/provide capacity building to staff, partners, beneficiaries in ICT4D-related area to ensure consistent and efficient adoption and use of ICT4D technologies.

Provide adequate technical support during the implement of the data collection tools (PoiMapper, KoboCollect, …)

Collaborate with Procurement to ensure ICT4D purchases are in line with Plan International standards and in compliance with donor requirements.

Maintain functionality of hardware and software of ICT4D equipment, to ensure an adequate supply of functioning devices as per the needs.

Ensure all ICT4D devices are well accounted for at inception, during implementation and at closeout of all projects.

  1. c) Coordinate and provide support for IT for Business (ICT4B)

Research, Design and implement innovative ICT software solutions to enhance operational excellence

Implement and maintain a knowledge management solution that captures key learnings from the country operation and programme and enhances document retention

Key relationships


Works with CITM and PIIAM to support utilization of ICT to support Plan’s internal efficiencies and effectiveness and Program work

Collaborate with the MERL Specialist in the incorporation and implementation of ICT4D for data gathering and tool assessments.

Collaborate with users of ICT services and systems to ensure they receive timely services

Collaborate with Colleagues to develop and implement digital technology for development and Business

Leadership Behaviours

Embrace Child protection, Community participation and partnership

Manage customer relationships and service

Capability to communicate ideas and technical information to a non-technical audience

Promotes high performance by all staff

Networking, sharing information and best practices

Works collaboratively as a team player, listens actively and values contributions

Self-management and personal accountability

Technical expertise, skills and knowledge


Qualification and Experience

University Degree in Computer Studies with 2 years working experience

Proven ability and experience in setting up LANs and telecommunications networks

Experience of Microsoft Server administration

Experience in managing and implementing information systems and supporting technologies

Experience in Geographic Information System an advantage

Experience in managing ICT4D (Digital technology) tools, including data collection, analysis and visualisation tools like KoboCollect, PoiMapper, ODK, Excel, CommCare, Power Bi, …


Capability to coordinate and cooperate within interdisciplinary teams

Able to prioritise work effectively for execution with limited resources

Problem solving and decision making

Project management skills

Training and communication skills

Strong analytical skills

Be proficient in one official language and have a Working knowledge of the other (English and/or French)

Plan International’s Values in Practice

We are open and accountable

Promotes a culture of openness and transparency, including with sponsors and donors.

Holds self and others accountable to achieve the highest standards of integrity.

Consistent and fair in the treatment of people.

Open about mistakes and keen to learn from them.

Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

Articulates a clear purpose for staff and sets high expectations.

Creates a climate of continuous improvement, open to challenge and new ideas.

Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.

Evidence-based and evaluates effectiveness.

We work well together

Seeks constructive outcomes, listens to others, willing to compromise when appropriate.

Builds constructive relationships across Plan International to support our shared goals.

Develops trusting and ‘win-win’ relationships with funders, partners and communities.

Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

Seeks constructive outcomes, listens to others, willing to compromise when appropriate.

Builds constructive relationships across Plan International to support our shared goals.

Develops trusting and ‘win-win’ relationships with funders, partners and communities.

Engages and works well with others outside the organization to build a better world for girls and all children.

Plan International’s SAFEGUARDING POLICY

We are fully committed to the gender responsive safeguarding of all children and young people from all forms of violence. We take very seriously our responsibility and duty to ensure that we, as an organisation, and anyone who represents us does not in any way harm, abuse or commit any other act of violence against children and young people or place them at risk of the same.   We promote child and youth safe practices, approaches, interventions and environments which respects, recognises and responds to the specific safeguarding needs and addresses the protection risks of the differing gender and other identities. We will challenge and do not tolerate inequality, discrimination or exclusion.  We respond to a child or young person who may be in need of protection and or psycho-social support and intend that their welfare and best interests will at all times be paramount consideration.  We ensure all who work with and engage with us understand and are supported in their meeting safeguarding roles and responsibilities. We take positive action to prevent anyone who might be a risk to children and young people from becoming involved with us and take stringent measures against any Staff, Associate or Visitor who perpetrates an act of violence against a child.  We promote the active involvement of children and young people in their own protection

Physical Environment

This position requires to have ability to travel in-country and outside of country (50%).

Level of contact with children

Mid contact: Occasional interaction with children

Location:  Garoua

Closing Date: 14th  April 2022

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

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