Support Engineer, Ingénieur support, Yaoundé, MBOA DIGITAL

Role Responsibilities/ Responsabilités du rôle

MBOA DIGITAL is made up of vibrant teams that are passionately creating cutting-edge technology solutions for big businesses in Europe and Oceania.

Our Service Desk offers Support and Optimization services to a modern Digital Transport Infrastructure serving over 100 million customers annually. A Modern Child Care Hospital that serves over 144000 persons annually, and a delivery company delivering over 78 million parcels, packages, and mail for businesses and consumers annually.

We pride ourselves in our Agile system by which we collaborate and prioritize our customers, thus delivering an exceptional customer experience. We are building our ideal company: We are all about offering quality services and being recognized for that. For three years now we have been delivering great products for top multinational firms in Europe and Oceania.

Role brief

We are looking for a Support Engineer that will be the liaison between our company and its customers. The successful candidate will be able to accept ownership for ensuring that our customers get the highest quality support services, prompt attention, and proactive solutions, all in keeping with the reputation and quality standards we aspire for our company. Effectively solving customer issues, complaints, and inquiries or escalating them correctly; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage inbound and outbound calls promptly

Identify customers’ needs, research every issue, and provide solutions, workarounds and/or escalate.

Keep records of incident reports, add documentation for known problems in a comprehensible way in our knowledge base.

Take responsibility for self-training to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements

Strong English phone and verbal communication skills along with active listening

Minimum 3 years of professional IT experience are required for this role. Previous experience in a similar role is an advantage

Cloud engineering skills (at least foundation) are required. Azure is an advantage

People skills, emotional intelligence, leadership, management skills are important for this role

Track record of over-achieving quota

Customer focus and adaptability to different personality types

Ability to multitask, set priorities and manage time effectively.

General IT competence and ITIL4 qualification is an added advantage for this role

The ideal candidate is expected to be a “Get It done” person, and is willing to go over and beyond to satisfy the customer; even at odd hours. We value being at the top of tech: the right candidate will have to demonstrate aptitude for self-training.

This is a one-year contract, renewable into a permanent contract. The salary is negotiable based on profile and experience: we intend to value your skills.

Things you might like:

Latest MacBook Pro M1 workstations

27″ Samsung curved screens

Full coverage health insurance

Unlimited Udemy accounts for all staff

Nice kitchen, coffee and tea offered

Great place to work, which we are building at our image

Are you interested? Please apply directly on LinkedIn before the 28th of February 2022. This position is based in Yaoundé, Ekié.

Postuler (Apply for the job) sur son site Internet: https://www.linkedin.com/jobs/view/2919259810/

The Weekly Job Report, Le rapport de travail hebdomadaire, 07/02/2022: https://afriquejobs.com/2022/02/08/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-07-02-2022/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

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