Support Coordinator, Coordinateur de soutien, Maroua, Norwegian Refugee Council (NRC)

Support Coordinator, Coordinateur de soutien, Maroua, Norwegian Refugee Council (NRC)

Role Responsibilities/ Responsabilités du rôle


Generic responsibilities

Supervises staffs (Officer and /or assistant) logistics, finance, HR / administration of Maroua office

Member of ​​The Area Management Team

Ensures adherence to policies, manuals, guidelines and NRC donor requirements.

Provide data on operational support in the region of action plan (Area) and coordinate and align with operational support program plans at the Area.

Responsible for ensuring quality support to project implementation.

Helps to support budget for the area, budgets at the area, including support costs, BVA etc.

Responsible for monitoring the implementation of new specific SOPs, guidelines and tools in the area (HR, Logistics / ICT and Finance)

Ensures building staff capacity in support functions and the transfer of key skills.

Is responsible for the improvement and consolidation of support functions in its area;

Ensures that the processes are transparent, economic (cost effective), and in accordance with anti-corruption guidelines.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Implements human resources, logistical and financial management systems, ensure that they are effective, efficient and transparent to enable the successful implementation of projects in the area office, and thus meet the objectives of the country strategic plan;

Contribute to program coordination meetings, and provide an update and analysis of the implementation of procurement plans, recruitment plans / staff training and other support functions related to the implementation projects in the Area;

Ensure that the level and capacity of support functions are tailored to the needs in support of program activities in the area;

Provide monthly reports, to the Area Manager and other Managers

Ensure that the storage (physical and electronic) data (finance, personnel, beneficiaries …) is secure.

Ensure compliance with donor requirements depending on funding in the Far North area offices.

Implement internal processes, employee goals and learning, initiatives set out in the annual action plan in the Far North Area offices.

Make suggestions to improve and update existing policies and procedures, and recommendations for new guidelines and SOPs.


Essential qualifications:

Bachelors with field experience in a humanitarian context

Fluency in English and French

Previous work experience in complex and unstable environments.

Strong planning skills, organization and interpersonal relationships

Excellent analytical, presentation and reporting skills,

Ability to respond to changing priorities.

Very good knowledge and / or have worked in the Far North of Cameroon;

Previous work experience in complex and unstable environments.

Very good command of ICT tools and Microsoft office

Ability to work in a multicultural setting

Context related skills, knowledge and experience:

Systematic mind-set, attention to detail and capability of structuring a large amount of information in an easy accessible way

Experience with developing internal procedures, legal documents, contracts

We Offer a fix term Contract of 6 months based in Maroua with 25 % of field travel

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

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