Customer Support Agent, Agent de soutien à la clientèle, Douala, Africa Rise Motion
Role Responsibilities/ Responsabilités du rôle
We are looking for a smart Support Agent to provide enterprise-level support to our customers. This agent will provide support via phone, web, email, chat and other channels as required.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Good knowledge in Information Technology, Computer Science or equivalent
Deep knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Postuler (Apply for the job) sur son site Internet: https://africarisemotion.freshteam.com/jobs/O_WKsqzcJpW4/customer-support-agent
The Weekly Job Report, Le rapport de travail hebdomadaire, 17/1/2022: https://afriquejobs.com/2022/01/17/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-17-1-2022/
All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html
More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/