Customer Support Agent, Agent de soutien à la clientèle, Douala, Africa Rise Motion

Role Responsibilities/ Responsabilités du rôle

Job Role:

We are looking for a smart Support Agent to provide enterprise-level support to our customers. This agent will provide support via phone, web, email, chat and other channels as required.

Responsibilities:

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Follow the SLA for issues with respect to the severity.

Requirements:

Good knowledge in Information Technology, Computer Science or equivalent

Deep knowledge in the product that the technician is supporting.

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Postuler (Apply for the job) sur son site Internet: https://africarisemotion.freshteam.com/jobs/O_WKsqzcJpW4/customer-support-agent

The Weekly Job Report, Le rapport de travail hebdomadaire, 17/1/2022: https://afriquejobs.com/2022/01/17/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-17-1-2022/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/