Massage Therapist/Masseur, Massothérapeute/Masseur, Yaoundé, Hilton Cameroon

Massage Therapist/Masseur, Massothérapeute/Masseur, Yaoundé, Hilton Cameroon

Role Responsibilities/ Responsabilités du rôle


A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Masseur, you are responsible for performing the following tasks to the highest standards:

Attending Hilton Trainings and monthly departmental meetings as required

To ensure high standards of cleanliness in the department

To report any maintenance issues to Front Office Manager

Assist in all areas of the operations as requested by Front Office Manager

To be fully aware of current and future services offered by the hotel

To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses

Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail

Accurately schedule all massage reservations, changes, confirms and cancel massage reservations

Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager

Accurately explain spa treatment menu and packages to guests

Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards

Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms

Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms

Ensure stocking of water and other beverages and set up and break down of beverage and fruit station

Assisting guest and providing personal training session, if necessary

Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates

To ensure audio-visual equipment is well maintained and in good condition

To ensure high standards of cleanliness in the department

Provides courteous and efficient guest service from point of arrival through check out

Orient the guests through our Fitness facility, greets guests and provides personal guest service

What are we looking for?

A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Experience in hospitality or customer service industry is requires

Ability to read, writes, speak and understand the English language to effectively communicate with guests

Ability to speak effectively in front of groups of customers or employees of organization

Ability to deal with problems involving several concrete variables in standardized situations

At least 1 year experience in the spa or hospitality industry

At least 02 years experience as a message therapist in any health and beauty center

Bilingual (English and french speaking)

Minimum 35 years old

Minimum of an ordinary level degree or any other equivalent Diploma

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in a resort or wellness related field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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