Health & Benefit Consultant 210007RC, Consultante en santé et avantages sociaux 210007RC, Douala, Willis Towers Watson

Health & Benefit Consultant 210007RC, Consultante en santé et avantages sociaux 210007RC, Douala, Willis Towers Watson

Role Responsibilities/ Responsabilités du rôle

Job Description

Health & Benefit Consultant


Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions.  We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies.  We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services.  Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

As a Health and Benefits Consultant you will consult on a wide variety of complex projects involving the design, pricing, funding, implementation and management of a full array of Health and Benefits programs including medical, dental, life, disability, time off and flexible benefits.  You will serve as the project manager and day to day communication liaison with our clients, create client deliverables, contribute to client management and new business activities, and participate in the creation of new intellectual capital.

Performance Objectives:


  • Deliver superior, consistent client management and deliverables in support of a Senior Consultant for assigned clients:

o    Draft statements of work, project plans and budgets involving multiple workflow streams and client teams

o    Oversee the day to day project leaders, ensuring the progress of the teams against established objectives, budgets, timelines, deliverables and quality standards

o    Serve as primary, daily contact to clients on delivery of services

o    Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers

  • Interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues
  • Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects


  • Provide valued-added consulting expertise on large, sophisticated projects including health and welfare plan re-design, pricing, retiree medical valuations, funding and employee contributions strategies, reserve calculations, benchmarking studies and negotiations, plan renewals and vendor analysis and management
  • Contribute to projects within the Specialty area including health management/wellness, disability/absence management, pharmacy and claims audits
  • Contribute to the development of new tools and approaches


  • Meet revenue and billable hour goals established with your manager
  • Support the generation of new business by enhancing relationships with current clients and recommending new projects and solutions
  • Participate in prospecting opportunities with new clients as part of a broader team
  • Directly contribute to clients’ success through applying your technical expertise


  • Build relationships internally and collaborate effectively on cross-functional teams
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Serve as mentor to Analysts and Senior Analysts

The Requirements

  • 7+ years’ experience and success in the design/management of health and welfare plans gained in a consulting, brokerage or carrier environment
  • Strong financial skills; prior experience in health and welfare product pricing, underwriting or valuation work preferred
  • Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget
  • Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
  • Strong interpersonal and team skills
  • Polished and well developed oral and written communication skills in French and English
  • Self-starter attitude and ability to work with ambiguity
  • Flexibility and proven ability to diagnose and resolve issues
  • Strong analytical and creative skills
  • Experience training/mentoring junior staff
  • The ability to see the “big picture,” leveraging the resources of related practices to address the clients’ business challenges
  • Working knowledge of Excel, MS Project, MS Word
  • Availability to travel on an as needed basis
  • Bachelor’s degree required
  • Pursuit of CEBS designation, or health and welfare actuarial or underwriting training desired

Equal Opportunity Employer

Job: Client Management

Primary Location: Cameroon-Littoral-Wouri

Schedule: Full-time

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