Exchange Control (EXCON) Unit Head- Cameroon (AVP), Chef d’Unité Contrôle des Changes (EXCON) – Cameroun (AVP), Douala, Citibank

Exchange Control (EXCON) Unit Head- Cameroon (AVP), Chef d’Unité Contrôle des Changes (EXCON) – Cameroun (AVP), Douala, Citibank

Role Responsibilities/ Responsabilités du rôle


Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

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Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity







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Job Purpose:

Oversight through the dedicated FX control unit with senior leadership on:

– Regulatory Vetting (Documentation completeness review…),

– Regulatory compliance (Local compliance scrutiny, Prefinancing, Clearance, regulators engagement, customer engagement, Excon training…),

– Regulatory Reporting.

under the direct supervision of the Cameroon O&T Head.

Dedicated point for FX reviews

Build good relationship with the regulator to influence the Citi Agenda

Aligns with competitors’ operational model

Proactive approach and management to FX control risks

Implement management metrics to ensure proper and effective understanding of the unit activities in line with main EXCON requirements

Recommend and implement operation strategy, short term plans and objectives in line with the overall business plan developed by the CCO and the MEA Operations and Technology chain.



Develop and End to End oversight on EXCON related transactions, ensuring adequate procedures are in place to handle all the activities, including, but not limited to 48H TAT process; repatriation; prefinancing; review of supporting documents for compliance with the regulation requirements; respect of requirements related to inflows; domiciliation and clearance; regulatory reporting…

Implement adequate oversight on OIL and Gas companies

Establish, maintain and enhance communications with the appropriate line areas. Act as the operations customer link to facilitate the flow of information, to develop the necessary support systems, and to insure the achievement of business objective.

Be hands-on-hand be involved in day-to-day operations when required

Efficiency and automation:

Bring efficiency to the processes for more productivity and to enables to take on additional volume

Identify Manual Touch points in the aim to minimize them through automation, streamlining of activities …

Standard processes for all clients with a view to digitize wherever possible


Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.

Manage the short- and long-term career plan and development of the resources under the EXCON unit

Implement training plan to ensure proper mastering of the exchange control processes with less complaint from the customers, internal stakeholders and regulators

Service and customer experience:

Promote a culture of service excellence and quality assurance, championing the concept of continuous improvement in business processes, combined with controls appropriate to the level of risk.

Make quality service delivery an integral part of operating culture in the bank


Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards in Citibank Gabon.

Develop monthly management metrics and Perform monthly analytical review of balances, transaction, providing meaningful explanations for variances.

Perform other activities as assigned by the department head

Stakeholder management:

Establish preferred relationship with the regulators

Promotes the Citi agenda through tough leadership and bold preferred relation with regulators

Promotes good relationship with internal stakeholders



Minimum of 8-10 years of experience in operations management covering:

Treasury Operations

Record Management

Continuity Of Business (COB)

Cash Management Operations

Control and Compliance

Outsourced Activities Management

Deep understanding of the CEMAC Exchange control regulation


Project management


People management

Conflict and priority management

Strategical thinking

Problem solving & solution provider

Ability to question the statut quo

Good interpersonal skills


Bachelor / University degree in Finance, Accounting,Business, Bank or equivalent



Technical Ability


Innovation and creativity.

Influencing and Persuasiveness.

Manage Risk

Knowledge of the local regulatory and market environment is an added advantage.

Incorporating our O&T Values:

Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process: 1. Treat everyone with dignity and respect 2. Create an environment where talent thrives 3. Act with urgency, courage and conviction 4. Inspire excellence – be the standard 5. Be accountable – own the outcome 6. Be unselfish – empower others 7. Reward results – promote meritocracy 8. Act with integrity – do what is right 9. Collaborate – be a team 10. Leadership – it begins with you


Job Family Group:

Operations – Transaction Services


Job Family:

Cash Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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