Operations lead, Responsable des opérations, Douala, Diool

Operations lead, Responsable des opérations, Douala, Diool

Role Responsibilities/ Responsabilités du rôle

Diool is a mission driven fintech, backed by the Lundin family and built to make financial transactions easier for businesses with an innovative platform that can quickly and seamlessly be integrated with a companies’ existing workflows. As a startup, Diool values work-life balance , hence we are a remote first company with team members across the world, even if we have clusters in Paris, Tunis and Douala.

Diool has set up a unique digital platform allowing all businesses to conduct their merchant transactions through a single interface, and thus save time and operational costs.

We are growing fast, so join our team !

As the Ops lead, you will be an integral part of the Diool team. You’ll be joining the team to help build all operational processes, designing/reshaping them to ensure user onboarding, activity, support and growth quality gets the highest marks towards growth.

While working closely with dev, growth, legal and support teams, potentially straddling across product design and operations


Design and implement new processes for internal operations related to the onboarding of new users.

Creating recommendations for how to do specific sales operations activities

Setup and improve current operational systems (e.g. Pipedrive for sales, Zendesk and Crisp for customer support)

Interfacing with product (e.g. designing a process for feature requests)

Help produce and implement a business continuity plan

Create team structures and communications plans which can ensure smooth business continuity.

Interact with partners on technical and or logistics issues

Providing feedback to the founding team on strategy, internal operations, etc.

Qualifications/ Skills

Enjoys coordinating and managing complex projects and groups.

Masters the use of excel for tracking data and designing ops flows.

Familiar with no-code or low-code tools and apps integration, coding is a plus

Is very well organized and comfortable switching between tasks frequently.

Has a startup can-do attitude and a willingness to experiment and try new things.

Must be knowledgeable about project management.

Has experience deploying products and activating customers with at least 3-5 years of similar experience.

Ideally be located in Douala or is willing to relocate.

Good French (B1) and Intermediate level English (B1) are required, any other language is a plus.

What we offer..

Competitive salary

Flexible working hours

Room for professional growth (workshops, mentoring & feedback sessions)

An amazing start-up culture to ensure your personal and professional growth.

All resources and tools to perform your tasks, like company laptops.

According to your contract, paid time off

If you think you’d excel in this role, send us your resume in English!

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Diool. We’re always looking for creative and driven minds to join our ever-growing team!

Diool is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Diool does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy.

Postuler (Apply for the job) sur son site Internet: https://jobs.lever.co/diool/9f4c9a79-e59d-4b83-8c3a-66b9d692dcf5/apply

The Weekly Job Report, Le rapport de travail hebdomadaire, 22/11/2021: https://afriquejobs.com/2021/11/21/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-22-11-2021/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

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