Junior Glover Experience Specialist, Accra, Glovo

Junior Glover Experience Specialist, Accra, Glovo

Role Responsibilities/ Responsabilités du rôle

Junior Glover Experience Specialist

at Glovo (View all jobs)

Accra, Ghana

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It’s because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Join us as a Glover Experience Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development. The couriers, “Glovers” for us, are the key player in Glovo’s marketplace.

Be a part of a team where you will:

Own the communication strategy of your country (content, channels, targets, and material) for the riders/glovers

Be the owner of the Glover Experience in Country (Couriers’ Voice and Couriers’ Keeper)

Give life to your craziest ideas to generate community management and activities (events) for the riders

Work closely with P.A to improve couriers image in the country

Negotiate local benefits and perks for the riders

Customize the global Brand Book to the local culture

Generate market insights from focus groups, surveys, interviews, and others to understand the riders

You will work in sync with the Regional and Global team to increase ROI for the company

Follow up courier app- caring about this aspect of the app to enhance courier experience

You have:

Degree in Business, Marketing, Advertising, Communications, Economics

1-3-year experience in communications or public relations is a plus

Excellent local verbal and written communication skills in English

Stakeholder management and accountability skills

Proactive, analytic and objective focus oriented

A person who knows the local culture in-depth and is capable of identifying interesting insights to improve glover’s experience with Glovo.

Team-player and problem-solving skills, a positive person

Ability to execute fast and well-done activities and events.

Good vibes

We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!


Great people skills, and leadership skills- You will be the person of reference for our Glovers Fleet 🙂

Really good communications skills and customer service skills.

Detail-orientated, proactive and really organized.

Proficient Excel and google sheets knowledge

Experience our Glovo Life benefits:

Enticing equity plan

Top-notch private health insurance

Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!

Flexible time off (take the time you need) and hybrid working model (own your time)

What you’ll find when working at Glovo:

Gas: We work with energy, innovation and passion for what we do. We are committed.

Care: We act in the best interest of a sustainable future.

Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.

Stay Humble: We embrace mistakes and feedback to learn from them.

Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

Wanna take a peek into what it’s like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/

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Point of Data Transfer. *

When you apply to a job on this site, the personal data contained in your

application will be collected by GlovoApp23, S.L. (“Controller”), which is located at

C/ Pujades 94, 08005, Barcelona, Spain and can be contacted by

email at careers@glovoapp.com. Controller’s data protection officer belongs to

the legal team and can be contacted at legal@glovoapp.com. Your personal

data will be processed for the purposes of the Controller’s recruitment related

activities, which include setting up and conducting interviews and tests for

applicants, contacting previous companies where the applicant has been

employed in order to check references (upon prior consent from the applicant),

evaluating and assessing the results thereto, and, as is otherwise needed in the

recruitment and hiring processes – such may be analysing your skills for the

proposed role, The Controller may also use your data to present different roles

that may suit your interests and/or skills. Such processing is legally permissible

under Art. 6(1)(a), (b) and (f) of Regulation (EU) 2016/679 (General Data Protection

Regulation) based on the consent of the applicant by submitting the

application, as necessary for the purposes of conducting precontractual

activities, directly requested by the applicant by submitting the candidature,

addressed to analyse the possibilities of establishing a labour relation between

the Controller and the applicant, and for the legitimate interests pursued by the

Controller, which are the application, evaluation, and selection of applicants for


Your personal data will be shared with Greenhouse Software, Inc. of whom are a

cloud services and applicant tracking provider located in the United States of

America and engaged by the Controller to help manage their recruitment and

hiring processes. Accordingly, if you are located outside of the United States,

your personal data will be transferred to the United States once you submit it to

this site. Because the European Union Commission has determined that the

United States data privacy laws do not ensure an adequate level of protection for

personal data collected from EU data subjects, the transfer will be subject to

appropriate additional safeguards under either the standard contractual clauses

and/or the Privacy Shield. You can obtain a copy of the standard contractual

clauses by contacting us at legal@glovoapp.com. At the same time, your data

and the inputs of the recruitment process will be stored on Google, Inc and

Amazon Web Services servers, acting as processors, both of which comply with

the General Data Protection Regulations and have a written agreement with the

Controller. Depending on the offer applied, your personal information may be

transferred to other companies of the Controller’s group for the same purposes

as established before and acting as a processor.

Your personal data will be retained by the Controller as long as needed to fulfil

the requirements of the above mentioned purposes. In case the recruitment

process does not end with the establishment of a labour relationship between

the applicant and the Controller, the Controller will retain the applicant’s data for

a period of 3 years from the date of the last communication, issued either by You

or the Controller, declaring the end of the recruitment process without sending

and/or accepting the possible offer.

Under the GDPR, you have the right to request access to your personal data, to

request that your personal data be rectified, cancelled or erased, and/or to

request that processing of your personal data be limited. In case You consider

your rights have been violated, you also have to right to data portability. In

addition, you may lodge a complaint with an EU supervisory authority.

By consenting and submitting the candidature, the applicant confirms that they

have read and are informed about the processing of personal data by the

Controller and gives the necessary consent to comply with Controller’s activities

regarding the recruitment process.

Postuler (Apply for the job) sur son site Internet: https://boards.greenhouse.io/embed/job_app?token=5697947002

The Weekly Job Report, Le rapport de travail hebdomadaire, 22/11/2021: https://afriquejobs.com/2021/11/21/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-22-11-2021/

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