Manager – Internal Control, Responsable – Contrôle Interne, Douala, MTN

Manager – Internal Control, Responsable – Contrôle Interne, Douala, MTN

Role Responsibilities/ Responsabilités du rôle

Mission/ Core purpose of the Job –

– Enable the organization to take controlled risks, defines, deploys and animates a risk management system (all the threats and lack of opportunities of the company) and proposes optimized treatment solutions (insurance, captives…) in order to enlighten the leaders in their strategic decisions

– Develop the internal control system, promote it and manage its implementation throughout the organization.

Operational Delivery

Key Job Responsibilities:

Strategy Development and Implementation

  • Advise and support the Head of Risk and compliance in the definition and implementation of a robust internal control framework.
  • Provide an internal control framework and methodological guides. Ensure that they are the updating
  • Define the organisation of the internal control system (policy, charter, steering process, responsibilities of the various players, etc.) based on the guidelines of the management bodies.
  • Leading the risk management process.
  • Report to the Audit and Risk Committee.
  • Ensure that risk-based dashboards are completed and that mitigation actions are monitored.
  • Ensure Strictly respect reporting requirements to Regulator relating to risk and control, where appropriate
  • Ensure Effectiveness of Primary and secondary controls
  • Ensure appropriate and effective (preventive and detective) controls are established

Understand the impact of potential changes driven by the regulators, industry, marketplace, and/or legal environment and devise strategy to influence them in the best interest of MMC.

  • Fully assist and cooperate in audit programs to determine organisational vulnerabilities
  • Facilitate training on latest AML trends and techniques in the Mobile Financial Services industry.

Staff Leadership and Management

  • Raise awareness of internal control best practices among senior management and staff.
  • Implement a training plan in order to build and develop skills within the function and extend same to OPCO teams
  • Contribute to the harmonisation of practices by disseminating a common culture, particularly in terms of integrity and attitude to risk.
  • Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance, risk and control
  • Leading the internal control self-assessment programme and providing assistance in its implementation by the operational and functional departments.


Strategic and Operational Meetings

 Initiate and facilitate industry meetings to ensure relevant participation and provide direction and counsel to the various discussions with a bias to MTN

 Provide direction on key aspects of the Risk and Internal control management sector and appropriate response

 Drive adequate risk mitigation and controls at OpCo

 Evaluate areas of improvement within the OpCo.


 Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact

 Ensure Follow up resolution of issues escalated


 Evaluate and anticipate threats and exploit opportunities for MTN long-term sustainability

 Build robust internal control business through methodical and systematic business development practices


 Report on an ad-hoc basis on specific management requirements as and when necessary

 Produce daily, weekly, monthly, annually and ad-hoc reports and dashboards on risk management tasks

 Report to all MTN Cameroon structures as may be required from time to time


 Oversee budgets in line with the set DoAs, business objectives and facilitate forecasting


  • Recognized minimum bachelor’s degree in financial, accounting, banking or audit
  • Fluent in French

Other Training/Certifications:

  • CIA, CISA.

Work Experience:

  • Minimum of 5 years post-qualification experience with, at least, 3 years in Mobile Financial Services sector/ industry, Banking or related field
  • Experience in managing others and work across diverse cultures
  • Experience working in small to medium organizations
  • Proven experience as a controller or risk analyst in the banking industry or within Mobile Financial Services preferably
  • Working knowledge of regulatory laws and rules in a Mobile Financial Services/banking setting, preferably in Central Africa
  • Experience of management of team

Other specifications:

  • Proven track record of technical and specialized know-how around Financial Services risk
  • Good knowledge of COBAC and BEAC’s Mobile Money Guidelines
  • Good knowledge of Gpe ERM methodology
  • Abreast of global and regional mindset & best practices relating to Mobile Financial Services and risk and internal control as well as fraud in the Mobile Money space
  • Good knowledge of ECW platform would be a plus”


  • Ability to transfer, tolerate or terminate risks
  • Ability to adapt and openness to learn new trends and skills
  • Ability to align MTN Group standards to international best practice and local regulatory environments
  • Ability to work with multiple Heads of Department within the OpCo
  • Conflict management
  • Continuous improvement
  • Data interpretation
  • Dealing with ambiguity
  • Dealing with complexity
  • Decision making
  • Dispute resolution
  • Flexible and analytical
  • Leadership and influencing
  • Planning and Negotiation
  • People management
  • Team collaboration
  • Business acumen – an understanding of the business as a whole


  • Ability to execute implementation plans to overcome complex and ever evolving business and industry challenges
  • Proficient knowledge of the Mobile Financial Services risk management environment
  • Organizational awareness
  • Decision making processes
  • Emerging markets / multi-cultural experience
  • Knowledge on fintech industries
  • Knowledge of mobile technology best practices
  • knowledge of Risk and internal control concepts
  • Market research and banking
  • Understanding the regulated environment
  • A very good understanding of the MMC business, products and services.

Behavioral qualities:

  • Decisive Problem Solver
  • Value Creator
  • Culture and Change Translator
  • Inspiring People Leader
  • Stakeholder Influencer
  • Innovator
  • Result Achiever
  • Adaptable
  • Culturally aware
  • Emotional maturity
  • Innovation
  • Integrity
  • Leadership

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