Client On-boarder, Accra, Legal Templates

Client On-boarder, Accra, Legal Templates

Role Responsibilities/ Responsabilités du rôle

Company Summary

AZA Finance is an established provider of currency trading and cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology in our flagship products, AZA is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets.

Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.

Our partners utilise our hybrid financial infrastructure and deep local knowledge to manage liquidity and send payments to dozens of bank networks, mobile money operators and payments aggregators across Africa. Licensed by the UK’s FCA and the Bank of Spain, AZA is a market-maker in every major African currency. AZA was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala and Dakar.

Job Summary

As the Client On-boarder, your responsibility will be the onboarding of new client accounts assisting them as they begin their journey with AZA. You will deepen/strengthen new client relationships by providing excellent ongoing day to day service, guiding them through the onboarding journey, helping simplify documentation requirements and answering client questions. Client Onboarding is a critical point of contact for our customers who have questions, issues or feedback, so we’re looking for an empathetic young leader, with the relevant experience and skills, to help build the vision for excellent standards in onboarding, and to instill a customer-centric culture at AZA. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.


Lead with a customer-centric approach by setting high standards for client support, relationship management and customer happiness

Act as an effective liaison between AZA and the clients in the Onboarding Journey, given you are a daily point of contact for the clients

Support the Sales team by collaborating with internal stakeholders (Compliance, Legal)

Support and improve the customer onboarding journey acting within defined SLAs

Proactive outreach to clients to ensure there is a smooth client onboarding and identify any questions / problems.

Adhere to the SOPs and compliance standards set internally.

Help identify and fix inefficiencies in current workflows and processes.

Display a high level of emotional intelligence and step into a leadership role when required


Develop and follow quarterly, monthly, and weekly plans with specific, measurable goals.

Collaborate with the Sales team to complete onboarding requests in a timely manner

Kick off Onboarding process with Clients, clearly explaining the process and documentation requirements

Complete initial checks of documents submitted to ensure they meet the basic requirements set out by AZA’s Compliance team

Collaborate with the Compliance team to move deals through the “onboarding” stage to “closed” stage, by collecting required documents from clients and ensure account approval is completed in a timely manner

Regularly update the sales pipelines (CRM) with client engagement status.


Ambitious and passionate professional with a minimum of 3 years’ experience in a relevant role

Persistent and goal-oriented with a mindset to get the job done

Excellent interpersonal, communications (written and oral), public speaking, presentation, and listening skills.

Experience in Advanced MS Office, Google Suite Tools and CRM software

Creative problem solver with the ability to work independently with minimal guidance.

Excellent organizational skills and structure ensuring nothing falls through the cracks

You’re persevering and willing to roll up your sleeves to do whatever needs to be done

Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets

Willingness to be based in Accra

Ability to understand and help promote customer-centric vision at AZA.

Experience managing major client relationships in previous roles


Global / regional network / exposure in FinTech / Blockchain industry.

One of the hottest, fastest scaling start-ups in Africa.

Casual work environment.

Great work-life balance.

We value autonomy.

Opportunity for growth for all employees.

Opportunity to work hard and play hard.

…and more!

AZA is an equal opportunity employer and will consider every qualified applicant for employment. AZA does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

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