Field Sales Executive (2100FAY), SUPERVISEUR DES OPÉRATIONS (2100F3I), Libreville, DHL International Gabon SA

Role Responsibilities/ Responsabilités du rôle

Field Sales Executive (2100FAY)

Gabon-Libreville-Libreville | Full-time | Permanent | Flexible Working Times

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

ROLE CONTEXT

Manage an assigned business portfolio to retain and grow the existing business, as well as gain new business leading to achieving/exceeding revenue expectations for the territory and for the country.

KEY RESPONSIBILITIES

Develop and maintain good relationship with customers and provide a high service quality level.

Interpret customer feedback to identify areas of failure and opportunities for improvement and take corrective action internally and/or with the customer.

Resolve customers’ complaints and escalate to CS where necessary.

Review reports from the BI unit and use insights therefrom to strategize and improve on volume and revenue relative to targets.

Collaborate with Ground operation at service centre to ensure that relationship customer get the required service.

Coordinate with other department specific customer requirements.

Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.

Establish customer agreements and ensure the review on regular basis of customer prices as per pricing guidelines, and propose discount agreements to the Sales Manager for approval.

Exploit all new opportunities from existing and potential customers (prospects), and establish actionable sales plans to ensure DHL highest penetration in assigned territory.

Develop and implement an approach to secure competitors and prospects business in the shortest time possible, by establishing Prospects pipeline to support this approach and target them accordingly.

Develop and implement personal sales plan and call cycle to identify and gain new business along with expanding existing customers growth to meet agreed sales target.

As a part of the virtual sales team, support the Strategic Business Unit in support of “sub-accounts” in the territory.

Communicate to the selling team accurate customer information, and ensure their recording and updating in the customer database to enhance service performance.

Maintain a thorough knowledge of DHL’s services and general commercial awareness to achieve sales targets, whilst promoting DHL brand image.

MINIMUM REQUIREMENTS

Analytical skills.

Effective communication skills / interpersonal understanding.

Negotiation skills.

Customer orientation.

Achievement drive and initiative.

Excellent business / commercial acumen.

Business and market know-how.

Product and process know-how.

Focus on high quality service performance.

University degree or equivalent.

Good knowledge of air express and/or the freight forwarding business.

Fluent in English.

OUR OFFER

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Posting Legal Entity DHL International Gabon SA

Postuler (Apply for the job) sur son site Internet: https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=2100FAY&tz=GMT-05%3A00&tzname=America%2FNew_York

The Weekly Job Report, Le rapport de travail hebdomadaire, 22/11/2021: https://afriquejobs.com/2021/11/21/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-22-11-2021/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/