Movement Operations Manager, Accra, International Organization for Migration UN

Movement Operations Manager, Accra, International Organization for Migration UN

Role Responsibilities/ Responsabilités du rôle

Position Title : Movement Operations Manager

Duty Station : Accra, Ghana

Classification : Professional Staff, Grade P3

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 25 November 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading

UN agency in the field of migration, works closely with governmental, intergovernmental and

non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the

benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female

candidates as well as applications from the non-represented member countries of IOM. For all

IOM vacancies, applications from qualified and eligible first-tier candidates are considered

before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros;

Congo (the); Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana;

Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s

Democratic Republic (the); Latvia; Libya; Luxembourg; Marshall Islands;

Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau;

Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines;

Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The

Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


Since the inception of IOM in 1951, Movement Operations have been and continue to be a

fundamental pillar of the Organization’s work. The organized movement of persons in need of

international migration assistance is a primary mandate of the Organization and a cornerstone

of IOM’s operations. This mandate has resulted in the international transport of more than 15

million migrants and refugees worldwide. Movement Operations departments in various IOM

missions, coordinated under the division of Resettlement and Movement Management (RMM) in

the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are

responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in

accordance with the various framework agreements with resettlement and receiving

Governments and partners across the spectrum of the Organization’s programmes.

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Under the direct supervision of Chief of Mission (CoM), and the technical supervision of the

Head of Regional Resettlement and Movements (AFRICA), the Movement Operations Manager,

(Ghana) is responsible for supervising all movement operations activities in Central and West

Africa, with the following duties and responsibilities:

Core Functions / Responsibilities:

  1. Oversee up to seven teams of staff members who are undertaking movement operations

activities in Accra, including activities related to field support, movements, data processing and

compliance. Support staff development processes such as hiring, providing training, assigning

duties and giving feedback to staff members on their performance on a regular basis throughout

Central and West Africa to ensure high quality work and the accurate completion of activities. In

locations throughout the region where there is no Movement Operations Officer or Manager,

serve as technical supervisor for movement operations staff members.

  1. Oversee the efficient and effective management of airport services for arriving and departing

individuals in Accra including in relation to documentation, luggage, escorts and special

services. Ensure staff deliver the highest quality service, interact appropriately with airport and

government officials and handle urgent issues as they occur. Monitor the work schedule,

validate hours and process relevant financial paperwork in coordination with the IOM finance


  1. Oversee staff as they assist individuals at transit centres or third-party facilities. Monitor the

weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure

and clean environment; address issues as they arise and continually seek ways in which IOM

can improve services. For third party facilities, regularly conduct checks to ensure

accommodation is up to IOM standards. Manage assets and inventories, process financial

paperwork, supervise quality control of vendors, and manage the transit centre vehicles and

related schedules, staff and paperwork, if relevant.

  1. Ensure selection mission support, exit permit support, interpretation services and

pre-departure counselling are coordinated for individuals at the airport, in transit centres, camps,

consolidation points and third-party facilities or during transport by air, ground or water,

according to the highest ethical standards and guidelines established by IOM. Supervise the

coordination of transportation from consolidation points, transit centres and third-party facilities

and address special needs, such as meals, medication, wheelchairs and medical conditions.

Handle financial paperwork related to selection mission, exit permit or interpretation services as


  1. Oversee the completion of all bookings in Central and West Africa under the purview of IOM

Accra by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT).

Ensure compliance with program-specific SOPs and supervise the distribution of travel

information to stakeholders. Oversee the creation of movement data files and oversee

Movements staff members as they compile and analyze descriptive statistics. Certify and handle

the processing of vendor-incurred costs.

  1. Ensure Data Processing staff members are undertaking secure storage of documentation and

data in accordance with IOM principles and guidelines, that they are taking all necessary

measures to guarantee limited access to physical files, and that they are dispatching travel

documents and coordinating exit permits in a timely manner. Oversee the preparation of regular

data mining reports on MiMOSA; advise management on possible issues which need attention

and suggest corrective actions.

  1. Ensure compliance activities related to project monitoring and evaluation, training, youth

services, project reporting, project support and protection are being carried out efficiently and

effectively by the Operations Specialist, Compliance and that they are reporting regularly on the

work being accomplished, particularly in relation to training of Movement Operations staff

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members and youth service activities at IOM transit centres.

  1. Liaise with airlines on a regular basis to represent the best interest of beneficiaries and clients

for competitive fares with the most direct routing. Liaise with other teams and units in Central

and West Africa and with external partners such as government authorities, relevant embassies

and the United Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM

at partner meetings and conferences.

  1. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies,

procedure and guidance in the Movement Management Manual (MMM), including assistance for

unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on

working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation

and abuse (PSEA) through the awareness and training sessions for staff and service-providers.

  1. Supervise quality assurance procedures, ensuring checks are being regularly undertaken by

staff members and incident reports are being submitted to and responded to in an efficient

manner. Prepare statistics and report regularly to the CoM on relevant activities. Work to

streamline how reports are prepared and presented in order to improve services and ensure

data on all procedures is compiled, summarized and presented in a timely manner.

  1. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and

Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus),

as well as the ability to remain professional, impartial and unbiased during all interactions with

migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of

sexual exploitation and abuse (PSEA).

  1. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with

standards of conduct and data protection rules. Alert CoM or management of any

non-compliance to SOPs or codes of conduct by IOM staff members or partners.

  1. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in a relevant field of study from an accredited academic institution with five

years of relevant professional experience; or

  • University degree in a relevant field of study with seven years of relevant professional



  • Prior Movement Operations experience, especially in IOM, is highly preferred;
  • Transportation-related and/or management experience is a strong advantage;
  • Experience in the region is an advantage.


  • Knowledge of IOM’s Movement Operations program implementation and administrative,

financial and business rules and practices is desirable;

  • Strong written and verbal communication skills and ability to effectively communicate with and

lead a team;

  • Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus;
  • Excellent computer skills and a high level of proficiency in spreadsheet and database


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IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (French,

Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Working knowledge of French

and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.


Previous applicants do not need to re-apply.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural

differences; encourages diversity and inclusion wherever possible.

  • Integrity and transparency: maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

  • Professionalism: demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

  • Delivering results: produces and delivers quality results in a service-oriented and timely

manner; is action oriented and committed to achieving agreed outcomes.

  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and


  • Accountability: takes ownership for achieving the Organization’s priorities and assumes

responsibility for own action and delegated work.

  • Communication: encourages and contributes to clear and open communication; explains

complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the organization’s vision; assists others to realize and develop their potential.

  • Empowering others & building trust: creates an atmosphere of trust and an enabling

environment where staff can contribute their best and develop their potential.

  • Strategic thinking and vision: works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

IOM’s competency framework can be found at this link.


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Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding


This selection process may be used to staff similar positions in various duty stations.

Recommended candidates endorsed by the Appointments and Postings Board will remain

eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in

the Professional Category of staff members. For this staff category, candidates who are

nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment,

accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No

late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by 25 November 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment

system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 12.11.2021 to 25.11.2021

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview,

processing, training or other fee). IOM does not request any information related to bank


Requisition: VN 2021 257 Movement Operations Manager (P3) Accra, Ghana (57227368) Released

Posting: Posting NC57227369 (57227369) Released

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