Consultancy – GBV Case Management, Ho, Volta, United Nations Population Fund (UNFPA)

Consultancy – GBV Case Management, Ho, Volta, United Nations Population Fund (UNFPA)

Role Responsibilities/ Responsabilités du rôle

Duration: 10 months

Location: Remote and In-Office, supporting the Humanitarian Office in Geneva, Switzerland.


In many settings, GBV case management capacity is lacking, and the Case Management Guidelines are not yet fully rolled out. As GBV caseworkers respond to survivors of all types of GBV, including sexual exploitation and abuse (SEA) perpetrated by humanitarian workers, it is critical that GBV caseworkers can provide quality, safe and ethical GBV case management services to survivors and that GBV case management services are known about and trusted by women and girls at risk. In addition to limited capacity, GBV caseworkers face challenges with balancing PSEA-related mandatory reporting with their ethical responsibility to respect client confidentiality and to maintain a survivor-centered approach. Limited guidance exists to support them in navigating this area of their work, thus limiting their capacity to effectively support survivors including referral to other necessary reporting mechanisms.

UNFPA is currently seeking to engage the services of a consultant to Championship activities to enhance GBV case management services that constitute a critical and life-saving primary entry point for survivors of GBV, including SEA, to receive immediate and longer-term support.  As part of this effort, s/he will lead the facilitation of GBV Case Management training in 4+ countries using the GBV Case Management e-learning or in person.

The work will support the implementation of the following pillar of the of the Championship, “Improved access to services including CMR, quality psychosocial and case management assistance for survivors/victims” and further roll out the case  management guidelines.”

Scope of Work:

Under the direct supervision of the GBV Specialist (Information Management), and in close coordination and technical supervision with the PSEA Specialist (IECU), as well as with the guidance of various units of the UNFPA Humanitarian Office and the team of the PSEA coordinator, the consultant will manage work around the Championship priority on access to services/assistance for survivors/victims of SEA and support general capacity strengthening on GBV Case Management among UNFPA staff and partners. Specific duties include:

Rollout the Interagency GBV Case Management Guidelines in multiple countries, in line with the global GBV Case Management Capacity Building Initiative Strategy and Toolkit (interagency rollouts not limited to UNFPA partners) and provide ongoing support to ongoing rollouts.

Design and implement an assessment of UNFPA GBViE case management capacity, including considerations for vulnerable groups, and for remote/phone-based/hotline service delivery, and develop a case management capacity development plan for UNFPA GBV programmes personnel.

Develop and implement a case management capacity development plan for the UNFPA GBV Surge Roster and review Surge training/assessment curriculum to ensure appropriate integration of Case Management considerations.

Contribute to the mentoring of the global pool of trainers managed by the GBVIMS Global Technical Team and other GBVIMS Technical Team case management capacity building activities.

Actively participate and support inter-agency, multi-sectoral GBV and MHPSS-related coordination groups on GBV case management where possible and necessary including the GBVIMS Global Technical Team, the GBV AoR, and IA MHPSS RG.

Provide technical advice and support on the design and implementation of GBV case management interventions and activities by UNFPA regional and country offices.

Contribute to the rollout of online GBV case management systems such as GBVIMS+.

Ensure and advise on operational linkages between GBV case management and other UNFPA HO workstreams such as SRH, MHPSS, and CVA.

Develop and input into concept notes, proposals, and budgets in addition to attending donor meetings as necessary to mobilize funds and resources towards quality GBV case management.



Advanced university degree (Master’s degree or equivalent) public health, social work, social science or other related degree. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Advanced university degree in or equivalent programming experience.


5 years of GBV program management experience, including at least 1 year implementing a GBV program in a humanitarian context

Specialised qualifications in GBV case management, social work background desirable

Demonstrated understanding of the GBV Case Management Guidelines and survivor-centred approach

Experience in developing and facilitating workshops and training

Demonstrated understanding of issues related to confidentiality, data safety and other ethical concerns related to the sharing on sensitive data between humanitarian agencies

Demonstrated organization skills: the ability to work independently and productively, with multiple stakeholders in a fast-pace environment

Demonstrated understanding of PSEA, including issues related to provision of services to survivors of SEA.

Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with people in a wider range of functions in a multi-cultural environment

Flexible work attitude: the ability to work productively in a team environment and independently, and to handle requests or issues as they arise

Fluency in English, French desirable

How to Apply:

Interest applicants should send a letter of motivation and a detailed Curriculum Vitae/resume along with financial proposal with “GBV Case Management Consultant” in the subject;

E-mail for applications:


UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Fraudulent notices, letters or offers may be submitted to the UNFPA fraud hotline

UNFPA provides a work environment that reflects the values of gender equality, teamwork, embracing diversity in all its forms, integrity and a healthy balance of work and life. We are committed to maintaining our balanced gender distribution and therefore encourage women to apply. UNFPA promotes equal opportunities for all including persons with disabilities.

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