Player Support Agent with French – Video Games, Agent d’assistance aux joueurs avec français – Jeux vidéo, Brazzaville, Keywords Studios

Player Support Agent with French – Video Games, Agent d’assistance aux joueurs avec français – Jeux vidéo, Brazzaville, Keywords Studios

Role Responsibilities/ Responsabilités du rôle

Description

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Player Support Agents with great English and French skills ready to join our awesome team in Katowice (relocation support provided).

Responsibilities

Provide superb Customer Support to players for game-related queries they may have.

Use your investigator skills and troubleshoot players’ queries via a ticketing system.

Collaborate with internal teams for project-related requests.

Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.

Become a master of the game that you are supporting.

Requirements

Advanced French skills (C1).

Fluent in English (B2).

Availability to work 5 days a week including weekend-days.

Flexibility in terms of shifts.

Interest in video games.

Strong written communication skills.

Understanding of basic office applications.

MS Office and Google suite knowledge would be a perk.

All eligible candidates will be required to take our French and English Language Tests to better evaluate their written skills.

Benefits

Possibility to start immediately.

Work on interesting projects.

Friendly atmosphere.

Possibility to grow within the gaming industry.

The casual and fun work environment.

Postuler (Apply for the job) sur son site Internet: https://apply.workable.com/keywords-intl1/j/E931F5178E/

The Weekly Job Report, Le rapport de travail hebdomadaire, 25/10/2021: https://afriquejobs.com/2021/10/31/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-31-10-2021/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/