User Success Lead / Customer Support, Responsable de la réussite des utilisateurs / Support client, Douala, Diool
Role Responsibilities/ Responsabilités du rôle
Job Description
Mission
You’ll be helping users navigate their journey on the platform, from their 1st login to their most frequent use. Work closely with the other diool teams to improve user retention and satisfaction
Outcomes
- Respond to user requests on the various communications channels established (website, digital platforms, emails, etc)
- Suggest and design tutorials and user support content. Work with the rest of team to distribute it efficiently across all channels
- Review, monitor and improve operational efficiency of user support
Competencies
– Creativity
– Analytical thinking
– Storytelling and capacity to educate / design tutorials
– Fast learning
– Experience with spreadsheets
Postuler (Apply for the job) sur son site Internet: https://www.diool.com/jobDetail/recsTwkryQE7wpSOk/
The Weekly Job Report, Le rapport de travail hebdomadaire, 25/10/2021: https://afriquejobs.com/2021/10/31/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-31-10-2021/
All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html
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