Specialist Business Analyst & Information System, Analyste d’affaires spécialisé et système d’information, Douala, MTN

Specialist Business Analyst & Information System, Analyste d’affaires spécialisé et système d’information, Douala, MTN

Role Responsibilities/ Responsabilités du rôle

Mission/ Core purpose of the Job –

  • To evaluate business use cases, requirements within MTNC’s architectural and strategic framework; document and enhance business processes and technology regarding product and service development.”

Key Job Responsibilities

Operational Delivery

Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications.

Identify and/or audit product proposals, business requirements, existing policies and technologies

Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practice.

Perform optimization and performance monitoring for established business processes that are dependent on IT support.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Analyse information needs and deliver functional requirements and business requirements documentation.

Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases.

Develop requirements specifications according to standard templates, using natural language.

Acts as a main POC between business customers and IT units in regards to IT services demands, designs and deliveries provided to MTN external and internal customers.

Staff Leadership and Management

 Ability to work in a team

 Responsible for self-learning and development with guidance from the Manager

 Provide information to the Senior Manager on work accomplishments, individual challenges

Governance

Adhoc and Operational Meeting

 Participate and provide inputs in operational meetings as and when required

 Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

 Timely notification of escalations to the Senior Manager

 Resolve escalations as per defined escalation / resolution procedures

Opco Operational

 Participate and provide inputs in architecture review meeting

 Propose business process changes and provide associated user impact assessment

Performance

 Ensure effective execution of day to day operations and resolve operational issues

 Improve productivity and quality through leading practice initiatives

Reporting

 Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

Key Job Responsibilities

Operational Delivery

Evaluate business requirements and provide guidance to the business during product, service and project initiation requiring new or modified applications.

Identify and/or audit product proposals, business requirements, existing policies and technologies

Monitor business process improvement initiatives especially with regards to product and service development for streamlining PPP’s (People, Process, Product) and align them to international best practice.

Perform optimization and performance monitoring for established business processes that are dependent on IT support.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Analyse information needs and deliver functional requirements and business requirements documentation.

Collaborate with external and internal customers to transform Requirements and concerns into business Use Cases.

Develop requirements specifications according to standard templates, using natural language.

Acts as a main POC between business customers and IT units in regards to IT services demands, designs and deliveries provided to MTN external and internal customers.

Staff Leadership and Management

 Ability to work in a team

 Responsible for self-learning and development with guidance from the Manager

 Provide information to the Senior Manager on work accomplishments, individual challenges

Governance

Adhoc and Operational Meeting

 Participate and provide inputs in operational meetings as and when required

 Set up and manage adhoc meetings for day to day operational requirements as and when required

Escalations

 Timely notification of escalations to the Senior Manager

 Resolve escalations as per defined escalation / resolution procedures

Opco Operational

 Participate and provide inputs in architecture review meeting

 Propose business process changes and provide associated user impact assessment

Performance

 Ensure effective execution of day to day operations and resolve operational issues

 Improve productivity and quality through leading practice initiatives

Reporting

 Provide inputs to the Senior Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation

Education:

Minimum of 3 year degree in Computer Science, Information Technology/Systems or related field from a reputable institution.

Experience:

– Minimum 3 years of experience in Information Technologies.

– Business analysis, automated function process and data modelling in a Customer Care or Marketing environment is an added advantage.

– Project management experience and exposure to formal requirements, design processes

Trainings:

– Process and data modelling

– Project Management

– Business Analysis Core competencies and methodologies

– IT Performance Analysis

– Business Process Analysis Design and Modeling

– Business Architecture Design

– Requirements Analysis

– Root cause analysis techniques

– Finance for Non-financial

– Employee Effectiveness

– ICT Basics

– MTN Customer Experience (Basics)”

“Skills/ competencies:

– Conceptual Thinking

– Design Thinking

– Excellent written and verbal communication skills.

– Excellent skills in, change management, performance evaluation, and diagnosis of sources of problems in business processes

– Analytical Thinker

– Relationship Manager

– Results Achiever

– Effective Communication

– Planning & Organizing

Knowledge:

– Business Analysis

– Business Process Improvement

– Computer & Information Technology Appreciation

– Data Management

– Product Development

– Systems Analysis

– Fluent in language of country with basic command of English

– Requirements definition, process modeling, and operating model design

– Change management, performance evaluation, and diagnosis of sources of problems in business processes

– Knowledge Telecom Application Map

– Knowledge of Customer Management (CRM, Identification,..)

– Knowledge of IN/VAS/DIGITAL environment

– Knowledge of Mobile Technologies (2G/3G/4G)

– Knowledge of ICT environment

– Knowledge of E-Commerce and Fintech ecosystem”

“Behavioral qualities:

Directs people

– Directs / Guide people

– Detail-oriented

– Manages time

– Leading cross-functional people to achievement

– Open-minded

– Excellent Interpersonal skills

– Business outcome driven

– High orientation towards customer needs

– Excellent Listening skills

– Self-motivated and Perseverant

– Ability to go extra miles in crisis situations

– Critical demonstration of MTN vital behaviors

Postuler (Apply for the job) sur son site Internet: https://www.linkedin.com/jobs/view/2780628273/

The Weekly Job Report, Le rapport de travail hebdomadaire, 25/10/2021: https://afriquejobs.com/2021/10/31/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-31-10-2021/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

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