Client Relationship Manager – Chargé(e) de clientèle, Douala, Diool
Role Responsibilities/ Responsabilités du rôle
Diool is a mission driven company built to make financial transactions easier for businesses with an innovative platform that can be quickly and seamlessly integrated with a companies’ existing workflows. Diool is a remote first company with team members across the world and an office in Douala and is backed by the Lundin family.
Account Management is one of the most critical parts of the business. Our Account Managers are responsible for handling the relationship with our main customers from onboarding on. Not only will you be the customer advocate inside Diool, you will help to expand the account and make sure that the client is satisfied. This means working closely with the product and ops teams for rollouts, determining new features, and troubleshooting. Account managers are highly empathetic, good communicators, truly understand the product and users, and can understand complex customer requirements and organizations. Native level French and at least Intermediate English (spoken and written) are required for the role; must be based in Douala or willing to relocate.
If you are someone who:
– Cares deeply about helping your customers and likes to help solve problems
– Understands tech and how important it is in running a business
– Has a minimum of 3yrs experience in sales or account management, ideally in a related industry like tech, banking, or mobile money
– Want to work in a dynamic startup environment where you can have a real impact
Postuler (Apply for the job) sur son site Internet: https://www.diool.com/jobDetail/recH76pvLge5fXibZ/
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