Executive Support Associate, Associé de soutien exécutif, Yaoundé, UNHCR

Executive Support Associate, Associé de soutien exécutif, Yaoundé, UNHCR

Role Responsibilities/ Responsabilités du rôle

Job Details

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Job Title

Job ID

Executive Support Associate



Yaounde, Cameroon

Salary Grade


Hardship Level


Family Location Type


Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

Duties and Qualifications

Executive Support Associate

Organizational Setting and Work Relationships

The position of Executive Support Associate is located within a Division/Bureau/Entity or Office of the Representation/Head of Office. The role of this position is to provide administrative and secretarial support services to the Head of Office or immediate Supervisor, in order to ensure the smooth running of the Office and its flow and management of administrative and routinely information. This would involve direct contact with other staff members and contacts with the teams of high ranking officials, both within and outside UNHCR.  The incumbent prioritizes tasks and organises work independently based on direction from the Supervisor and has access to highly sensitive and confidential information.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


– Arrange appointments and maintain Supervisor¿s calendar, ensure attendance and well set up of meeting rooms,  and screen telephone calls.

– Arrange meetings with high-ranking officials and official receptions given by the Supervisor.

– Ensure that high-level visitors are appropriately informed, that they receive background information as necessary, and that the necessary protocols are respected.

– Manage the flow of information to/from the Supervisor and other senior staff; identify priority matters that need to be urgently addressed or signed by the Supervisor. Follow up to ensure that appropriate administrative action is being taken by senior managers on tasks determined by the Supervisor.

– Prepare briefing materials for Supervisor for official trips or special meetings including agenda, travel details and background documents prepared by the Executive Assistant.

– Prepare informal translations if required.

– Receive screen, log and route correspondence, attach necessary background information and maintain follow-up system.

– Draft non-substantive correspondence and ensure follow-up.

– Type correspondence, documents and reports, etc., some of which are highly confidential.

– Select and make pertinent abstracts and undertake searches for information.

– Maintain a file management system according to UNHCR policies, including general and confidential files.

– Keep lists of names, addresses and telephone numbers of ministers, government officials and members of the diplomatic corps.

– Ensure administrative procedures (travel, hospitality expenses, etc.) will be timely concluded.

– Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education


Certificates and/or Licenses


Business Administration;

Human Resources;

Office Management or a related field;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience



Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills

*IT-Computer Literacy;

*MS-Drafting, Documentation, Data Presentation;


UN-UN/UNHCR Administrative Rules, Regulations and Procedures;

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Language Requirements

Language Requirements

Full proficiency in English and French is mandatory

Additional  Information

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Only Shortlisted candidates will be invited for an Evaluation.

Qualified Female candidates are encouraged.

Additional Relevant Skills :

SK000214: MG-Office Management

SK000801: SO-Critical Thinking and problem solving


See below for this postion’s Operational Context


Nature of the position:

The position of Executive Support Associate is located within the MCO. The MCO covers two (2) countries with a UNHCR presence in Gabon -Libreville, Cameroon.

The incumbent of the position will provide to the Representative necessary administrative, logistical, and secretarial support services ensuring the smooth running of the Office and managing the Representative¿s agenda, book audiences, maintain a file management system and the flow of information. S/he will keep an updated contact list of government, UN and other partners. S/he will ensure monitoring of deadlines/commitments made, maintenance of protocol procedures, supports external and internal communications including with country operations/ Bureaux / divisions on relevant issues and arranges missions and meetings as required. S/he will liaise with colleagues within the Office, at HQ, and in the field and will also maintain direct contact with high level officials outside UNHCR. The incumbent should demonstrate sound organizational, logistical, editing, and drafting skills. S/he prioritizes tasks and organizes work independently based on direction from the Representative.

Since the person will have to interact with local authorities and diplomatic missions, previous experience working with the government e.g MINEREX or previous experience working internationally is an asset.  Additionally, given the nature of the support, the Executive Support Associate will have to demonstrate discretion, etiquette, politeness, client orientation, full confidentiality in all aspects of assignment as well as knowledge of the political context in the region. As the MCO office is based in a bilingual Country, the incumbent must have excellent writing skills in English, in French, perform high level language oral skills in both languages (French and English), be proactive, pragmatic and solution oriented. S/he should also demonstrate extreme flexibility and adaptation to sudden changes.

Duration of Appointment

One-year Fixed-term Appointment.

Closing Date

Closing date for submissions or applications is 12 November 2021.

Postuler (Apply for the job) sur son site Internet: https://public.msrp.unhcr.org/psc/RAHRPRDX/EMPLOYEE/HR/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&SiteID=2&

The Weekly Job Report, Le rapport de travail hebdomadaire, 25/10/2021: https://afriquejobs.com/2021/10/31/the-weekly-job-report-le-rapport-de-travail-hebdomadaire-31-10-2021/

All companies hiring (Entreprises qui emploi au Cameroun): https://www.afriquejobs.com/2020/07/emplois-jobs-au-cameroun-liste-des.html

More jobs (Plus d\’offres d\’emploi): https://www.afriquejobs.com/