Air Agent (Temporary), Agent de l’Air (Temporaire), Expeditors Republic of the Congo

Air Agent (Temporary), Agent de l’Air (Temporaire), Expeditors Republic of the Congo

Role Responsibilities/ Responsabilités du rôle

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals

250+ locations worldwide

Fortune 500

Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Department.

Major Duties And Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Track and trace Air Import and Export files as required

Use Workflows on daily basis

Ensure timely delivery of freight to customers for Import/Export shipments

Ensure documents are timely sent to customer or broker for customs purposes

Ensure accurate and timely client and Service Providers billing

Interact with our customers in arranging their international shipments, meeting customer service standards

Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers’ standard operating procedures are followed and updated

Meet KPI standards, as per the company procedures

Overseas communications, timely responses to emails and requests (internal and external)

Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.


Bachelor`s degree from four-year college or university

Operations/Industry knowledge preferred but not required

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Good computer skills (Excel, Word, PowerPoint)

Fluent in English

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