Coordinator – Products and Services Implementation and IT Enablement, Coordonnateur – Implémentation de produits et services et habilitation informatique, Douala, MTN

Coordinator – Products and Services Implementation and IT Enablement, Coordonnateur – Implémentation de produits et services et habilitation informatique, Douala, MTN

Department Description:

Marketing – Products and Services Implementation and IT Enablement

Brief Job Description:

To execute the development and management of new and existing products and promotions in line with the segment product roadmap and Marketing Plan.

Detailed Job Description:

Operational Delivery

– Develop and maintain new and existing segment products, services and promotions.

– Manage the product development process for segment products/services and enablers throughout the product lifecycle, from idea collection and requirements phase through to the go-to-market execution and subsequent product management and maintenance.

– Comply with the Product Lifecycle Management process.

– Create and maintain all content relevant to assigned products as the basis for training and market communications across all media.

– Manage existing products and services to ensure continual update changes to match changing market segment conditions and requirements.

– Conduct periodic reviews of existing processes and procedures to enhance effectiveness, efficiency and performance.

– Evaluate strategic opportunities for product/ service and technology and provide Inputs into the operational business planning for the segment department.

– Participate in the process of identifying and assessing market trends and recommend ways to exploit new opportunities to grow the business while taking local conditions into consideration

– Provide input into product/ Service scoping.

– Analyse customer needs and provide input into the development and fine-tuning systems / processes / procedures and innovations in line with customer needs.

– Identify trends / patterns pertaining to customer requests and needs and make recommendations to enhance customer experience for all aspects of product and services.

Adhoc and Operational Meeting

– Participate and provide inputs in operational meetings as and when required

– Set up and manage adhoc meetings for day to day operational requirements as and when required

– Meet daily/weekly with marketing, IT, NW, Customer Service and other relevant team to discuss projects and products performance.


– Manage and resolve escalations that have impact on critical path of service delivery

– Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Opco Operational

– Participate and provide inputs in project status meetings

– Propose operational changes and provide associated user impact assessment


– Assess and monitor plan for continuous improvement

– Review performance against agreed KPIs

Staff Leadership and Management

– Ability to work in a team and drive cross functional team working across various divisions

– Accountable for meeting and prioritising project team targets / deadlines

– Provide information to the Segment Products and Services and IT Enablement Manager on work accomplishments, individual / team / cross functional team challenges

– Lead cross functional team meetings and contribute on specialist / technical areas when required

– Review performance metric dashboards prepared on various performance metrics and provide input to the manager

Job Requirements


  • Minimum Engineering degree
  • Master degree in Computer science, computer engineering or related engineering field is advantageous
  • Fluent in English and French


  • Minimum 2 years’ experience in product development and portfolio management, software development or business analyst preferably on a telecommunications industry.

Additional Details:


  • Fluent in French and English
  • A broad understanding of the MTN business
  • A thorough understanding of mobile technologies and trends
  • Familiar with MTN products and services
  • Mobile Technical Systems knowledge
  • Product Development knowledge
  • A sound knowledge of mobile telecommunications and related legislation, etc.
  • An understanding of the principles of effective marketing processes and principles of segmentation


  • Analytical skills
  • Conflict management skills
  • Influencing and negotiation skills
  • Time management skills (specifically the ability to prioritize)
  • Flexible and adaptable – changing opinions and behavior in the light of changing situations
  • Assertive
  • Strong detail focus – attention to detail and accuracy
  • Excellent verbal and interpersonal communication skills with ability to present ideas and information clearly
  • Proactive, self-starter, self-manager and tenacity in findings solution to problems
  • Highly creative, energetic and imaginative with strong conceptual skills

Ability to:-

  1. a) Work in a fast-paced, deadline driven environment
  1. b) Multitask and take direction from multiple sources
  1. c) Adapt to shifting priorities, demand and timelines


  • Organizational and coordination skills
  • Extra good numerical mind
  • Free statistical software skills (R, Tanagra, etc)
  • Advanced statistical software skills ( SAS, SPAD, etc)
  • Advanced use of Excel (Excel, VBA for Excel, etc)
  • Data base Knowledge and specially SQL
  • Good analytical skills
  • Must be able to work under pressure
  • Wide general culture

Behavioral qualities:

  • Strongly details oriented with strong organizational and analytical skills
  • Problem Solver
  • Operational Value Creator
  • Culture and Change Champion
  • Supportive People Manager
  • Relationship builder and Manager
  • Results Achiever
  • Operationally Astute

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