Associate Information Management Officer ( UNOPS ) – 28540, Responsable adjoint de la gestion de l’information ( UNOPS ) – 28540, Maroua, UNHCR, the UN Refugee Agency

Associate Information Management Officer ( UNOPS ) – 28540, Responsable adjoint de la gestion de l’information ( UNOPS ) – 28540, Maroua, UNHCR, the UN Refugee Agency

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Job Title

Job ID

Associate  Information  Management Officer  ( UNOPS )



Maroua, Cameroon

Salary Grade

Hardship Level


Family Location Type


Eligible Applicants

This position is advertised open to internal and external applicants.

Procedures and Eligibility

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of, and be locally recruited within the country of their employment.

Duties and Qualifications

Associate Information Management Officer

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country  and regional offices.

They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.

Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders – including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.

Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.

Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


Coordinate data and information management activities:

– Participate in the data and information management team and activities.

– Contribute to the design and implement data strategies and systems.

– Assist the data team and others communicate the status, value, and importance of data.

– Support the collection, storage, management and protection of data.

– Support consolidation of data systems, including the interoperability of operational data and systems.

– Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.

– Support the coordination with HQ, external and regional partners on data and information management efforts

– Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.

– Support data security, data protection and responsible data-sharing.

Support offices with data and information management:

– Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.

– Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.

– Provide technical and training support to operations.

– Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).

– Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.

– Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.

– Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.

Undertake data and information management activities at the Global/Regional/Country level:

– Help consolidate data and information for country, regional and global analysis.

– Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)

– Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.

– Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).

– Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.

– Support the analysis of trends concerning changes at the outcome and impact levels.

– Develop information management products such as indicators, templates, maps and dashboards.

– Help ensure data is curated and stored in data registries and libraries in accordance with standards.

– Undertake geospatial and statistical analysis.

– Provide population movement tracking systems and other population data systems.

– Support web-based data portals.

– Support solutions for meeting `communication with communities¿ information and data needs.

Work in close collaboration with:

– All staff to further data literacy and assist in interpretation the data;

– Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR;

– Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC);

– Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.

– Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans;

– Protection staff on the design, implementation and analysis of protection and case monitoring systems;

– Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption;

– Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.

– Senior management to understand and serve their information and knowledge needs.

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

Social Science;


Information Management;

Physical Science;


Data Science;





Computer Science;

or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Experience with data sharing, data management and data analysis to support policy formulation and implementation.


Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.


Functional Skills

DM-Data collection methodologies;

DM-Data Management;

DM-Database Design & Development;

MS-Data Collection Analysis;

DM-Metadata Creation & Management;

MS-Statistics Analysis

DM-Open Source Software & Data;

DM-Population census and econometrics;

DM-Protection Data Management Systems;

DM-ArcGIS (Geographic SP-Topographic Surveying Information System);

SP-Mapping Software;

DM-Cartographic Skills;

SP-Design tools such as Global Positioning System (GPS)

PR-Cluster Information Management Tools, Resources and Approaches;

PG-Needs Assessment and Response Analysis;

DM-Data governance, quality assurance and preservation

DM-Data Interoperability

DM-Data science methodologies

DM-Development of and revision of data standards

DM-Qualitative data analysis

DM-Quantitative data analysis

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Language Requirements

Language Requirements

Good Knowledge of English and fluency in  French.

Knowledge of local language is an asset

Additional  Information

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Only shortlisted candidates will be invited for an eliminatory written test.

Candidates who will pass the written test shall be invited for an interview.


See below for this postion’s Operational Context


Nature of the Position

The post of Associate Information Management Officer is to help address CCCM IM responsibilities. In the Far North people fleeing the conflict are hosted in over 70 sites or in communities where basic amenities are lacking and jobs, water and agricultural land are scarce. Some of these sites see the cohabitation of IDPs and refugees and did not received any type of assistance since more than one year. Several departments record no camp coordination and only few arrondissements see UNHCR and authorities co-facilitating the assistance provision.

In this regard the  temporary incumbent will :

(1) Coordinate the IDPs site profiling with partners,

(2) Establish IM tools,

(3) Contribute to set evidence for effective strategy making process,

(4) Capacity building with CCCM partners,

(5) Build the capacity of Cluster membership information management,

(6)Take care of data collection, consolidation at national and sub-national level,

(7) Compile and finalize standard Cluster products.

The Associate Information Management Officer will be based in Maroua in the Far North where he/she will be responsible for CCCM sector for 70% of his/her time. The incumbent will work jointly with the Associate Settlement planning Officer also based in Maroua and with the Associate Information Management Officer based in Yaounde for 30% of the working hours on common CCCM/Shelter issues.

Living and Working Conditions

As per the IASC guidelines, in Cameroon UNHCR is leading the humanitarian coordination for the shelter sector at national and regional level. The clusters have only been activated in the North West/South West regions while in the Far North and at the national level, UNHCR leads coordination through a sectorial approach (including government co-lead in some instances). In 2020, Cameroon remained the most affected country by the conflict in the Lake Chad Basin, after Nigeria. The Far North region has seen a sharp upsurge in violence. Ongoing hostilities have forcibly displaced a total of 559,699 individuals (OCHA/UNHCR -October 2020) including 114,496 Nigerian refugees, 321,886 internally displaced people and 123,489 IDP returnees. The affected population is regularly subjected to armed attacks, kidnappings, including kidnapping of children, looting and destruction of property and infrastructure. Protection risks are often different, depending on gender, age and diversity. Security threats also include arbitrary arrests, forced recruitment and physical violence, primarily affecting men and boys. Girls and women remain particularly vulnerable to violence including sexual and gender-based violence (hereafter GBV) due to the combined effect of pre-existing cultural and traditional discriminatory norms and practices, gender discrimination and socio-economic vulnerability caused by the crisis. Security threats are exacerbated during the heavy rainy season that limits movement of law enforcement forces and road access in many areas in the Far North Region.¿

Duration of Appointment

The length of the post is till end of December 2021.

Closing Date

Closing date for submissions or applications is 5 August 2021.

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