Officer, CEA Community feedback, Chargée de mission CEA Retours de la communauté, International Federation of Red Cross and Red Crescent Societies – IFRC

Officer, CEA Community feedback, Chargée de mission CEA Retours de la communauté, International Federation of Red Cross and Red Crescent Societies – IFRC

Role Responsibilities/ Responsabilités du rôle

Officer, CEA Community feedback

Date of issue:14-07-2021Closing date (Geneva time zone):28-07-2021

Duty station:Central Africa Country Cluster, YaoundeCountry:CAMEROON

Duty station status: N/AAccompanied status: N/A

Duration:6 MonthsCategory of Staff: National

Grade:Vacancy No:S00462

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The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is” to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The Federation is served by a Secretariat based in Geneva, with regional and country offices throughout the world. The Secretariat is led by the IFRC Secretary General and provides the central capacity of the International Federation to serve, connect, and represent National Societies. The Secretariat’s focus includes providing support to the IFRC governance mechanisms; setting norms and standards; providing guidance; ensuring consistency; coordination and accountability for performance; knowledge sharing; promoting collaboration within and respect for the RCRC Movement; and expanding engagement with partners. The Secretariat’s headquarters is organized in three main business groups: (i) Partnerships, including Movement and Membership; (ii) Programs and Operations; and (iii) Management. The Secretariat has five regional office, as follows: Americas (Panama City); Africa (Nairobi); Asia/Pacific (Kuala Lumpur); Europe (Budapest); Middle East and North Africa (Beirut). IFRC’s Africa regional office work in support of 49 National Red Cross and Red Crescent Societies in sub-Saharan Africa. Through its country cluster support teams and country offices, it provides coordination, financial and technical support for disaster operations and longer-term development programmes throughout the region.

Job Purpose

Community engagement and accountability (CEA) is at the core of Red Cross and Red Crescent programming and operations. It is an approach geared towards putting people and communities, vulnerable to and affected by crisis, at the centre of what we do. It encompasses a set of activities that embed and integrate participation, communication, feedback and learning throughout the programme cycle, in service delivery and in strategy development.  The goal is to enable people and communities to lead and shape positive, sustainable change in their own lives, communities and society.

The task of the community feedback officer is to support the regional CEA team by ensuring the collection, compilation, analysis and dissemination of high-quality community feedback data to inform humanitarian decision making. This position will require working closely with African National Societies (49) to establish long-term information management solutions for data collection and information flow to assist operational staff in making effective decisions. The community feedback officer will support the capacity building of National Societies by helping set up or strengthening existing mechanisms for the collection and analysis of community feedback data across different response operations and programmes in the Africa region.

The role will have a strong focus on our COVID-19 response but will also be involved in other health and migration projects within the region.

Job Duties and Responsibilities

Provide support and training to National Societies and IFRC staff on management and analysis of community feedback data

Support National Societies in the management and analysis of community feedback data by providing guidance, tools and templates

Manage and compile community feedback data sets shared by National Societies and assure data quality

Code the qualitative feedback data using an established coding frame

Contribute to the regular review and improvement of the coding frames established for different response operations (e.g. COVID-19, Ebola, etc.)

Analyse and visualize community feedback data on a regular basis

Produce information products such as regular community feedback reports, updates on trends and potential other relevant products

Support the set-up and management of dashboards to present community feedback trends

Support the sharing of community feedback analysis internally as well as externally

Support the weekly reporting of National Societies on risk communication and community engagement (RCCE) activities conducted on the regional level

Ensure that appropriate data protection policies are respected

Other activities as instructed by the line manager


Relevant university degree or higher education, preferably in social sciences, information management or international development or demonstrated equivalent experience (Required)

IFRC Humanitarian Information Analysis Course (HIAC) or relevant Inter Agency analysis related training (Preferred)

IFRC Mobile Data Collection and Survey Design Training or relevant Inter Agency mobile data collection / M&E trainings (Preferred)


At least 3 (three) years of experience in humanitarian emergencies with experience in undertaking and managing humanitarian information and qualitative data analysis in operations (at least 3 years in the humanitarian field context).

Experience working for humanitarian or development organisations, within the context of developing countries

Experience working internationally or across multiple countries

Experience managing and analysing large data sets including both quantitative and qualitative data

Experience setting up and managing community feedback and complaints systems.

Experience of coaching, training and developing local staff and volunteers in order to build long-term capacity and create ownership

Experience working with Red Cross and Red Crescent National Societies

Knowledge, skills and languages

Basic understanding of social statistics

Demonstrated ability in manipulating large data sets and in using data analysis tools, with focus on qualitative data analysis

Good analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis

Proven Information Management and data skills in the areas of mobile data collection, data visualisation, including mapping and M&E.

Excellent command of Microsoft Excel

Demonstrated familiarity in using KoBo / Open Data Kit, QGIS, ESRI, Tableau, PowerBi and Illustrator

Strong organizational skills, methodological and logical approach to tasks and problem solving

Good coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations

Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organisation across multiple countries and cultures

Excellent project management skills, able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline

Highly motivated, self-starter able to take initiative and lead a team or process

Good knowledge of Red Cross Red Crescent Movement

Good knowledge of gender and diversity issues in humanitarian programming

Fluently spoken and written English and French

Competencies and values



Collaboration and teamwork

National Society and customer relations

Building alliances


Creativity and innovation

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