Customer Support Systems Specialist, Spécialiste des systèmes de soutien à la clientèle, Yaoundé, betPawa
Our environment is fast-paced, ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa. As a Customer Support Systems Specialist, you will join our Support Excellence team and be primarily tasked with providing our support teams with training and documentation support.
Responsibilities:
? Create and maintain training content in scalable
delivery formats
? Create and maintain user support manuals for our support teams
? Drive initiatives to generate dynamic self-help page contents that will deflect ticket volume
? Prepare and present progress reports on knowledge improvements
Requirements:
? Minimum of 2 years previous customer support experience
? Experience with creating training plans and/or training materials in video formats
? Proven ability to simplify and document technical information for non-technical users
? Well organized, and a self-starter
? Excellent written and verbal communication skills in French and English
Beneficial skills:
? Knowledge of the sports betting industry
? Experience with CMS editors
Benefits:
1. Attractive salary
2. Possibility to work remotely or in a cool office environment
3. Personal and professional growth
4. Team outings and company events
5. Business travel opportunities
How to apply
Internal: If interested, please share your CV with
Postuler (Apply for the job) sur son site Internet: http://www.akwajobs.com/job/customer-support-systems-specialist-1
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