Customer Support Systems Specialist, Spécialiste des systèmes de soutien à la clientèle, Yaoundé, betPawa

Customer Support Systems Specialist, Spécialiste des systèmes de soutien à la clientèle, Yaoundé, betPawa

Our environment is fast-paced, ever-changing, and will suit someone who has the ability to adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals collaborating to achieve the same goal. There is an entrepreneurial spirit at betPawa. As a Customer Support Systems Specialist, you will join our Support Excellence team and be primarily tasked with providing our support teams with training and documentation support.

 

 

 

Responsibilities:

 

? Create and maintain training content in scalable

 

delivery formats

 

? Create and maintain user support manuals for our support teams

 

? Drive initiatives to generate dynamic self-help page contents that will deflect ticket volume

 

? Prepare and present progress reports on knowledge improvements

 

 

 

Requirements:

 

? Minimum of 2 years previous customer support experience

 

? Experience with creating training plans and/or training materials in video formats

 

? Proven ability to simplify and document technical information for non-technical users

 

? Well organized, and a self-starter

 

? Excellent written and verbal communication skills in French and English

 

 

 

Beneficial skills:

 

? Knowledge of the sports betting industry

 

? Experience with CMS editors

 

 

 

Benefits:

 

1. Attractive salary

 

2. Possibility to work remotely or in a cool office environment

 

3. Personal and professional growth

 

4. Team outings and company events

 

5. Business travel opportunities

 

 

 

How to apply

 

Internal: If interested, please share your CV with

 

robinson.lubowa@betpawa.com

Postuler (Apply for the job) sur son site Internet: http://www.akwajobs.com/job/customer-support-systems-specialist-1

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